American House Charlevoix Senior Living

A great place to be

I have a family member living here and the care is impeccable. The meals are delicious which is not often the case for a care facility. The staff really makes the residents feel like family and they truly care about everyone living there.

Our families experience

1-7 definitely all fives! Value for cost it's a struggle for her to keep up with that cost, but I believe that they are very comfortable if not less than most of the other assisted-living in my area, Comfortable =comprable. Our family member has faced many challenges in the last 2 to 3 months. The staff they have been incredibly supportive and helpful. They are there attending to what she needs. I have never overheard them complaining cause she's being needy at times. That's really important. She loves all of the s…

life at American House in Charlevoix

My sister's room was always kept nice... sometimes the outdoor entryway was in need of cleaning. No knock on the staff, but, I it must be said this isn't a nursing home... And as my sister required more and more care, we needed to move her out and into a nursing home. I must say, [name removed], the social worker was outstanding along with your weekend lead and activity lady. Whenever we had a need for help, [name removed] was always available to meet our needs. She was wonderful and did about everything.

It's all you can ask for in your "Second Home" Fantastic in every aspect!

It starts with the Executive Director, who leads by example here at American House. Where ever she is needed, she jumps in and excels. Whether it's in the kitchen, cooking, helping a new resident adjust, or putting out small "brush fires", she's there. I even caught her pushing a big buffing machine, polishing the new hallways flooring. During the recent ice storm and power shortage her leadership allowed everyone to relax and get through it. She hires good people, prepares them for expectations and then gets out …

Toured facility and viewed 2 units with interest of probably moving to American House Charlevoix. Very impressed with everything. Neat. clean, happy residents and employees. Lunch was very good and well served. Did not participate in any activities since just visiting.

Friendly staff

I get a chance to work in a lot of homes with an assortment of staff. The staff at Charlevoix is awesome! They communicate very well, and if I am not able to make it, they make sure the patients still get the care they would have, along with a follow up to me and my nurse. I don't feel the friendliness is forced, or fake. It makes me want to go to work there.