Azalea Trails

5's across the board! When you walk in the door it is beautiful and open area. Very welcoming and feels like you are at someone's home or hotel lobby all rolled up in one. All of the common areas are inviting. Plenty of areas inside and out to relax and visit. It is so clean and the staff are all friendly and professional.

Our family's experience

They were understaffed but a few staff members were very attentive and understood the needs of seniors. Since the nursing staff was inadequate, hospice nurse was brought in to provide services. I wish we had known sooner about hospice support for people with dementia.

Review for Azalea Trails Assisted Living and Memory Care

My mother was at Azalea Trails for only a month. I was very impressed with how clean and friendly it was. I live in Missouri, so I never had a chance to visit while my mother was in residence there. At first reports were encouraging regarding her participation in activities and meals. Problems soon arose regarding her resistance to cooperating with her caretakers. Azalea management informed us that they did not have adequate staff to give my mother the care she needed, and they told us we needed to take her out. We…

Response from the community

Hi there, Thank you for sharing your experience. We appreciate your kind words about our team and community. We’re committed to transparency and regret that we couldn’t meet your mother's needs fully. Our team aims to provide the highest quality care for every resident, and your feedback helps us improve to ensure better care at Azalea Trails Assisted Living and Memory Care. Thank you again for taking the time to leave this review.

November 19, 2024

Our families experience

5 for all categories. What we like the most about Azalea Trails is the friendliness of the staff and the cleanliness of the community. Yes, I would recommend this community to other families, without, question!

Response from the community

Thank you so much for taking the time to leave this review for Azalea Trails Assisted Living and Memory Care. Our staff strives to foster a positive community experience for all our residents, and your feedback is greatly appreciated. Thanks.

October 10, 2024

Transition to Memory Care

The transition to memory care had some high and low points. Staff were friendly and listened to our concerns but staff did not appear to have additional training or information from administration about my mom’s specific needs. My mom has many challenges and staff are learning how to help her the best they can. Clothing and items have been misplaced therefore we have learned not to provide things that are costly. The nurse communicates frequently with family making us aware of challenges and mishaps.

Response from the community

Hello Holly, Thank you for sharing your experience at our community. Our professional staff aim to provide high quality care to all our residents. We would like to look into this further. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com.

July 12, 2024

Recommended

My loved one was previously a resident at Azalea Trails Assisted Living and Memory Care and the overall experience was great. They cared and addressed any problems that we had professionally and quickly. I would recommend Azalea Trails to others.

Response from the community

Hi there, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Azalea Trails Assisted Living and Memory Care. Thank you so much for taking the time to leave this feedback.

June 11, 2024