Community profile

Benchmark at Billerica Crossings

20 Charnstaffe Lane, Billerica, MA

Assisted LivingMemory Care

4.742 reviewsvia A Place for Mom

About the community

About Benchmark at Billerica Crossings

Billerica Crossings, located in the Historical District of the Merrimack Valley, is the only Assisted Living community in town. Our commitment to independence, personalized care, and companionship helps Seniors live an active and dignified lifestyle in a residential setting. Recent winner of the Reader's Choice Award, Billerica Crossings is conveniently located in close proximity to the Senior Center, library, and shopping centers. If you need help with daily activities, such as bathing, dressing and medication reminders, you'll enjoy a lifestyle that combines the services and amenities of a fine hotel with the personalized assistance and care you need to remain as independent as possible. The Assisted Living lifestyle at Billerica Crossings offers a personalized balance of assistance and independence. Enjoy the privacy of your own apartment and the support of our caring staff for anything you may need.

Published floor plans

Studio

Assisted Living · 0 bedroom

Published starting price

$7,195/month

Care fees not included

Checked August 11, 2026
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1 Bedroom

Assisted Living · 1 bedroom

Published starting price

$9,020/month

Care fees not included

Checked August 11, 2026
Schedule a visit →

Semi-Private

Assisted Living

Published starting price

$5,675/month

Care fees not included

Checked August 11, 2026
Schedule a visit →

Studio

Memory Care · 0 bedroom

Published starting price

$9,475/month

Care fees not included

Checked August 11, 2026
Schedule a visit →

1 Bedroom

Memory Care · 1 bedroom

Published starting price

$11,150/month

Care fees not included

Checked August 11, 2026
Schedule a visit →

Semi-Private

Memory Care

Published starting price

$6,285/month

Care fees not included

Checked August 11, 2026
Schedule a visit →

Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

Semi-Private$5,675 observed · tracking future changes
$5,675Aug 11, 2026

One source-published starting price observed so far. No price change has been observed yet.

Family and resident feedback

4.7 out of 5 from 42 reviews

Read all on A Place for Mom

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.

★★★★★

Positive

A perfect fit

We moved my father into the work, crossing at the end of June. He has been very happy with the service and the staff there. He calls me almost daily to rave about the food. It’s a clean friendly environment and we are very happy with everything

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
karen sAugust 14, 2025

★★★★★

Positive

Benchmark at Billerica Crossings

All 5 . Not sure on 8 price compared to others. They were all very caring and helpful. Kept us up to date on dad's condition. Was also very good to have hospice come there

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousJuly 11, 2025

★★★★★

Positive

My experience

The only improvement they could make would be just the food. Every one is friendly that serves us. Forgot to mention the shower It is one small step & you have to hold shower head & wash at same time I feel it dangerous to wash head hair & rest of body. Fun place & friendly people to spend your time with rides or just Vegging out

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
3.0 / 5
AnonymousApril 16, 2025

★★★★★

Positive

Our experience with Benchmark at Billerica

5 On everything. Outstanding facility and company. We toured in [community name removed] too and they seemed just as close as Billerica in all these categories too. Yes, we would recommend this community to other families. The activities are really great and the director of activities is such a caring wonderful person. My mother in law is always raving about how they are kept busy. It is also pet friendly which was a huge thing for us. Having her dog with her was incredibly important.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Dayle TMarch 25, 2025

★★★★★

Positive

Perfect fit, just what we were looking for.

Didn't check out any others. Right from my visit to check it out I knew my dad would be happy there and it was the right place for him at the right time in his life. The place was great, the people incredible. Would recommend it to anyone.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Doug RAugust 20, 2024

★★★★★

Positive

Review for Benchmark at Billerica Crossings

It was an amazing location. Staff, facility and the medical team. Unfortunately, dad was only there a short time and he passed. Seriously, loved this place!!!! Everyone was soooo helpful and accommodating. From the maintenance and cleaning staff to management. The dining room and food choices were so nice. Lots of activities and groups to join. Lots of entertainment. It was a great value. All inclusive, no hidden fees!

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
YPJuly 29, 2024

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care
Public price status
Published starting price available
Last source check
August 11, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Guest Meals
  • Special Dining Programs
  • No Sugar
  • Meals Provided
  • Professional Chef
  • Low / No Sodium
  • Restaurant Style Dining
  • Vegetarian
  • Gluten-free
  • Room Service
  • Private Dining Room

Health & wellness

  • Memory Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • High Acuity Care
  • Medication Management

Services & convenience

  • Cats Allowed
  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning
  • French
  • English
  • Filipino
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Transportation at Cost
  • Uncovered Parking
  • Complimentary Transportation
  • Weight Limit (lbs)
  • Dogs Allowed

Activities & engagement

  • Devotional Activities On-Site
  • Yoga / Chair Yoga
  • Live Dance or Theater Performances
  • Art Classes
  • Day Trips and Outings
  • Activities On-site
  • Reminiscence Programs
  • Activities Off-site
  • Devotional Activities Offsite
  • Wine Tasting
  • Happy Hour
  • Holiday Parties
  • Birthday Parties
  • Stretching Classes
  • BBQs or Picnics
  • Live Well Programs
  • Educational Speakers / Life Long Learning
  • Live Musical Performances
  • Trivia Games
  • Tai Chi

Outdoor spaces

  • Computer or Media Center
  • Outside Patio
  • Library
  • Central Fireplace
  • Private Bath
  • Meeting Room
  • Indoor Common Areas
  • Beauty Salon
  • Outdoor Common Areas
  • TV Lounge
  • Piano or Organ
  • Billiards Lounge
  • Arts and Crafts Center
  • Raised Garden Beds

Apartment & room features

  • Ground Floor Units
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Kitchenette
  • Respite or Short Term Stays Offered

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 11, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required