Bickford of Battle Creek

Excellent services, very welcoming, clean, staff very kind. There were multiple options to support seniors.

Review for Bickford of Battle Creek

The experience at bickford is ok. Till the new director came in and changed things and now my dad is getting evicted at the end of the month since we can't pay the whole bill and I gave them everything he has. I'm working with mi wavier and Medicaid to get him help. I've ran across with this director last year she didn't help me out at all. I'm having problems finding a place for my dad right now with the short time I have. He has no where to go.

Everything is wrong

Worst place ever, office never calls you back. Drag their feet if your getting a refund. They don't pay their bills. Workers bring their kids to work. Caregivers get physical with residents. 4 housekeepers in 4 months. Executive director has the nurse do her dirty work. Residents elope and make it down the road. There isn't anything good about the place.

Bickford of Battle Creek

My experience with the staff was quite positive. I believe the caregivers did the best they could to help my husband in his last days. I have had great difficulty getting the business office to work with my insurance company to secure the refund I should be getting since I had to pay Bickford in advance.

Our experience

What we liked the most about the community while our loved one was there was that the nurses were great, however I was not impressed with the director she was never available when I had questions or concerns. Yes, I have recommended Bickford to other people. I was very happy with how my mom was cared for.

Be cautious!

There is a high turn over with staff and management. I would say be through. The people we spoke to prior to placing mother acted like used car salesman. They want to sell you on their product but they are not forthcoming with contact information. Management has changed 3 times in one year.