Community profile
23801 228th Avenue Southeast, Maple Valley, WA
★ 4.012 reviewsRead reviews
About the community
Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveThey are trying. There are staffing challenges and they have little to no help from corporate. They went through like 4 executive chefs in as many months. Things are much better now in the kitchen. They have had turnover in their entry level positions, as all businesses do. It makes it hard to keep retraining people. Activities is a 5, administrators are a 5, shuttle driver is a 6! My loved one loves him!
★★★★★
PositiveThe facility is lovely, new and very well appointed. Rooms are very nice. Lots of activities to choose from and a lot of different things. Currently, they are doing a dog training program for the residents.
★★★★★
CriticalThey have high turnover in staff. The food is mediocre to bad. The services promised/paid for are not consistently delivered (such as weekly housekeeping / sheets+towels) for those without in-unit laundry, there have been issues with common area machines not working for an extended period (they've been open less than 2 years). They are a lot of talk about the parties and food, with limited actual results. Here's an example: the food offered did not look appetizing - resident ordered a hot dog off of the static opti…
★★★★★
PositiveOur experience with Bonaventure was very good. The communication with Gary was excellent and he was very good with followup. He encouraged us to spend as much time as possible at the facility, including multiple meals. They sent us invites to their special events. They went out of their way to hold a room until Mom could decide for sure she wanted to make the move, and offered move in tips. Since she moved in there have been some staffing hiccups. It seems maintenance behind, but it appears they have addressed that…
★★★★★
PositiveIt's fairly new so always some bugs to work out. Staff is great although lots of turnover it seems. Food is excellent. Rooms very nice. Management is very responsive and involved and friendly.
★★★★★
CriticalIt is a community. Residents and resident families all look out for each other. However, family has to be present and involved to advocate for the residents. Care/ activities/ management is very inconsistent. Food is also very inconsistent.
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 20, 2026.
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