Brookdale Cypress Station

Our experience

My mom complains about the food but I think it is good. My mom isn't mobile enough, but they seem good. The value is what we can afford. The staff is great, but there aren't enough of them. Staffing are in short supply. My mom claims to have been "forgotten" on some occasions, due to manpower shortages. We are learning that manpower shortages are a common challenge within the assisted-living communities. Turnover rate is high. Good employees need to be taken care of so they can take care of our family members.

The sales person did a great job of showing the facility and explaining pricing. There seemed to be a lot of activity going on.

Brookdale Cypress Station

They were very helpful giving me information about the place because i couldn't visit in person.

[Name Removed] gave us the tour. He was very friendly and helpful. The facility was nice and clean. The residents looked happy.

From the moment I was connected with [name removed], at Brookdale it was great experience. Her professionalism along with the Team I met were exceptional. [name removed] answered my many questions prior to me asking them with full transparency. My mother was scheduled to move in, but unfortunately she had passed away. I know if she had , it would have been a positive experience for her.

Our family's experience

The entire staff is very kind & helpful. The only downside is that the nurse could be more forthcoming with information. I only find out if something is wrong by asking.