Studio
Assisted Living · 0 bedroom
Schedule a visit →Community profile
13505 Webb Chapel Rd, Farmers Branch, TX
★ 4.863 reviewsRead reviews
About the community
Assisted Living · 0 bedroom
Schedule a visit →Assisted Living · 1 bedroom
Schedule a visit →Tracked public-data history
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
August 19, 2026 at 12:37 PM PDT
Operator changed from not published to Brookdale.
Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalBig gap/disconnect between management and care attendants. Activities bad. Food is ok at best. Kitchen supervisor best employee. Cleaning of room is terrible. I have to pay private cleaning service. Room size
★★★★★
PositiveThe entire staff has been helpful. [name removed], who has mainly been in charge of the care and medications, is nothing short of a miracle maker. There had been so many people from doctors to pharmacist that had been taking advantage of my father. He had been given a lot of prescriptions he didn't need and prescribed that caused reactions with other medications he was taking. [name removed] at Brookdale Farmers Branch has coordinated and treatment plan and orchestrated a regimen of prescriptions that have made all…
★★★★★
PositiveMy sister-in-law is a resident of Brookdale, and she is very happy there. She especially enjoys the food and the Sunday movies as well as the convenience of the services received their from the visiting dentist, podiatrist and nurse practitioner.
★★★★★
PositiveThe location was definitely significant for us. It's in a neighborhood that we're familiar and comfortable with. It also has a very cozy feeling to it- like less of a facility or even a hotel. It's homier. The biggest disappointment has been the food. It's seemed lesser quality than the meals we were served during the sales process.
★★★★★
PositiveOverall the staff were very friendly and outgoing. Especially accommodating with trips. A lot of check in's with you to make sure all was good. Every meal had choices whether it was on menu or off menu, no problems. Lastly, residents were quite friendly.
★★★★★
CriticalThere have been ongoing concerns related to communication, consistency, and follow-through on services. Some basic services were not always performed as expected, and there appeared to be gaps in staff training, oversight, and accountability. There also seemed to be frequent changes in leadership, which may have contributed to inconsistencies between management and day-to-day care. Families may want to ask detailed questions about what is included in base costs versus additional services, and how consistently tho…
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 19, 2026.