Brookdale Federal Way

Review for Brookdale Federal Way

Definitely would recommend to others. Everyone there is so helpful. Especially [name removed] she has helped us and guided us through everything. My mother-in-law is not easy to deal with but they are breaking through her shell. She is seeming to like it there now.

We had the best experience here. We are so excited to have our Mom be placed in this facility. The people here are so friendly and helpful. Everyone seems so happy to be there and work here. The accessibility is very good for our mom in the rooms. We give them five stars.

Great option for families needing help

The meals and dining gets a 3 based on parents feedback and the activities gets an na as parents not participating yet. We appreciate that there are trained people to help them at all times. Mom has mentioned some delays in response time. But she recognizes that the caretakers are helping a lot of people and can't be a multi places

Friendly staff

The room and toilet not clean for more than a week now. Boarding and lodging cost unreasonable for a elderly person with next to zero income. Yes, I would recommend this community to other families because they work with Medicaid. If private pay only, I wouldn't.

Not great for seniors with memory loss or low vision

My mom spent over two years here. She paid for shower assistance twice a week and meds management. She had severe short-term memory loss and was legally blind. Although kind, Brookdale staff, with a few exceptions, don't treat residents as unique individuals. They often don't read menus to blind residents. They skip showers for residents with memory loss who don't want one "right now", although the resident doesn't understand that their next chance won't be for 3-4 days. They often don't notice behavior changes tha…

Response from the community

Thank you for taking the time to provide us with your feedback. Your feedback will be shared with management.

February 7, 2025

Our experience at Brookdale Federal Way

My loved one was a resident at Brookdale Federal Way for almost a year. The staff was very friendly, but the management with follow-through was terrible. I would not recommend this place for someone who needs to be checked up on frequently.