Brookdale Northwest Hills

Mixed Experience

My mother complained that they misrepresented the mental capacities of the others living there and that people are generally not capable enough for conversing. She said the food was mediocre. My feeling is that it was reasonably well run and the facilities are well kept and that we did well there. But what old person isn't going to complain! As she became better and more ready for independent living she became less satisfied with the place. As for a score she would give it 2.5 stars and I would give it a solid 4 st…

Very informative 1 hour visit with a gentleman who answered all our questions and gave us a tour of the facility and of a sample one bedroom. We were very impressed!

My experience

They are very caring. It's a beautiful, well-situated place. I would recommend them to others who are searching for a place.

Things to know

They appear to be adequate. They stick to the schedule of providing medications. They won't help with personal care like showering, changing my father's clothes, brushing his teeth, clipping his nails, shaving and doing his washing his clothes. Those are left to be taken care of by family members's better than Arden Courts Assisted Living where my mother was at. Extra help from the Helping Hands organization was needed twice, when family members were out of town.

Review for Brookdale Northwest Hills

Brookdale---and [name removed]---have been incredibly accommodating and taken great care of our folks.. We are very happy there---[name removed] runs a great ship.

A community to call home

My father passed away at Brookdale. Every member of that staff was kind, courteous, and caring. The compassion they all have is a direct result of [name removed] the director. While I was cleaning out dad's apartment many staff came to me with kind words and heartfelt condolences. They didn't have to do that, that wanted to and that cannot be taught that is leadership. His time a Brookdale was great and he met some good people his own age and I never worried for a minute about his care. 5 stars doesn't do this plac…