★★★★★
PositiveCelebration Villa of Hearthstone
Maintenance requests were frustrating we had purchased a ceiling fan for the apartment and were told the maintenance staff had to be the ones to install it Not surprising for liability reasons. However, the fan was taken out of the box and never installed. So we were unable to return it after she passed because it was opened but it was never even installed. Additionally, we had some concerns of some protected patient medical information being released to unauthorized individuals. We did escalate this concern to a…
Response from the communityThank you for sharing your experience with us. We’re sorry to hear about the frustration you encountered with the maintenance request and the concerns you experienced regarding communication and privacy. We understand how important these matters are, especially during such a difficult time, and we appreciate you bringing them to our attention. We're glad you were able to share your concerns with our leadership team, and your feedback will continue to help us improve the service and care we provide.
July 6, 2026





