Cutler Bay Village

Rude to prospective clients

The front desk person literally hung up on me after saying she doesn’t speak english. I’ve lived in Miami my whole life and have never had that happen. This was my first call to inquire for my mom. Non Spanish speaking clients could not live comfortably in this environment.

ALF REVIEW

My Mom has been there for a month and it’s been a blessing to have found them. The owner, management & staff are always available when needed. Overall, it’s a great team at Cutler Bay Village. They provide a loving safe environment for the residents!

Depressing place.

First of all , there are no gardens, NO pools and no transportation to go shopping. Is a 2-story building and no one is allowed to go out!. My mother is like in a prison. It is more like a nursing home than an ALF. Most residents seem to have dementia. They all seat around all day wrapped in blankets. It is very depressing. I am so sorry I placed my mother there. The owner, (who is not a very nice person), sent her to the hospital because he said she was confused. When she was discharged after 2 days, he refused t…

Would recommend, friendly great staff

During our loved ones stay of [dates removed] we were very happy with our experience. The owner [name removed] was very thorough and detailed with things they do and how things are ran. During the covid spikes and lockdowns he was very honest and straight forward with the families. This especially helped make our transition much easier especially from coming out of state. If we had to do it all over again we would pick Cutler Bay. It is very affordable - not the lowest but not the highest. The staff are great.

Ask a lot of questions and know what you're getting into

I liked the cleanliness. And I liked the staff. The caretakers were really nice. But they don't separate memory care residents from the general population, and that was not a good experience for my loved one. She hated the food, but then she used to cook herself all the time. However, I saw the food, and at night they often provided just a bowl of soup and a slice of bread, with no other options offered. I think they could have done more things with the residents. There were no activities, and I think they kind of …

The community at Cutler Bay Village is an older community but it is very well maintained. It was very clean throughout. The staff were very gracious and knowledgeable. They did a great job addressing all of my concerns. They were very supportive with this difficult decision. The community was a little farther away from family than what we were looking for.