Cypress Palms

This is the place for me to thrive for the rest of my life.

I moved into Cypress Palms a few months ago after the death of my wife of forty years and the loss of my home to flooding during Hurricane Helene. After a month of living with my kids, I found Cypress Palms. Here are my observations and experiences since moving in. [name removed] will help you learn about the place and make your decision, once on board, [name removed] will help you get settled and the rest of the staff will greet you with compassion and understanding. Since arriving, my care has been impeccable, my…

Response from the community

Hello, Thank you for your thoughtful review and kind words. We're delighted to hear that you've had a positive experience at our community and found our team friendly and helpful. We strive to create an inviting environment and are thrilled that you found it to be so. Sincerely, Melissa, Executive Director

January 24, 2025

Our family had an in person tour with Cypress Palms and we thought the tour experience was excellent and would of been acceptable for our loved one. We just decided to go with another community because of the location, the price and the aesthetics.

Response from the community

Hello, We are happy to hear you enjoyed your tour of Cypress Palms. We appreciate you sharing your thoughts with us. Please feel free to reach out to us if you have any questions or wish to discuss further. Sincerely, Melissa, Executive Director

May 17, 2023

Our family had an in person tour and it took them awhile to respond back to us about touring the facility. The facility itself was a little to big and overwhelming but that is also our opinion based.

Response from the community

Hello, Thank you for your feedback. Please feel free to reach out to us if you have any questions or wish to discuss further. Sincerely, Melissa, Executive Director

March 20, 2023

Do your due dilligence

Our experience was awful, I am still very angry. On their basic assisted living it is probably a fine organization, but their memory care unit is where I had my issues. Staff had no clue how to handle my husband and they never called me or talked to me and asked about what he liked/disliked. They do not have a dietitian on staff. I had covid and could not see him for a few weeks and they never called to update me on how he was doing. They never called me for help, they would just call the cops instead. It was just …

Response from the community

Hello, We would like the opportunity to discuss your experience with you further. Please contact me directly so that I may address the situation with you more effectively. Sincerely, Melissa, Executive Director

December 19, 2022

a nice community

The friendliness of the staff at Cypress Palms really stood out to our family right away, and based on our experience so far we would recommend them to other families.

Response from the community

Hello, Thank you for taking the time to review Cypress Palms. We appreciate you sharing your thoughts with us. Have a nice day. Sincerely, Melissa, Executive Director

June 21, 2022

Amazing facility and grounds are beautiful. [Name removed] was very helpful. Not sure facility is appropriate at this time , maybe for short respite stay.