Harbour Pointe Senior Living

Looks Great, Improvements Needed

We chose them because we needed a memory care place quickly and it is in a good neighborhood that is closer to our house. All of the staff are very cheerful and the maintenance guys are very helpful. However, we are unhappy with their process of assessing mom's "level of care" which adds $[removed] per month. The nurse who went to mom's condo to assess her did not wake her up for the assessment. She took only the words of the home caregiver. We asked for a list of the specific care that is given for the $[removed]…

It isn't the place, although rooms were bright, clean and customizable. It isn't the food, although the homemade-tasting peach pie is to die for. And it isn't even the activities, even though they look like fun. It's the people. The ones who will care for your person. Their compassion and expertise separate a baby sitting service from a care facility. Harbour Pt has great people who care.

Would not recommend

My grades have changed now that I have experienced an AFH facility and can compare it to HPSL plus what has been done to important employees since new management took over over.

Exactly what mom needed

The staff is wonderful and committed to being helpful, kind and very engaging. The facility is beautiful and feels like a nice hotel which we were going for.

Would recommend.

Ask a lot of questions so that you fully understand how and why things work the way they do. I am still learning reasons for how things work and the managers are always willing to answer my questions and address my concerns.

Fantastic

Advice to anyone thinking about entering any Assisted Living Facility 1: If you can handle your own meds do not let them know your medications. There are laws which give them lots of control over the situation such as which pharmacy they use to acquire your meds unless you want to pay an extra fee to use your own pharmacy. Meds from their pharmacy may be more costly than meds using your own pharmacy. 2: If you have Long Term Care Insurance, get assessed by a licensed health care provider employed by the facility …