Heritage Oaks Assisted Living and Memory Care

Would not recommend

Facility did not keep the resident apartments clean. The room always reeked of urine and the bathroom floor was always sticky and dirty. They were very disorganized. Billing was a nightmare. Individual caregivers were okay. But most were grumpy and unhappy seeming. I moved my husband out of there within a month to[Name Removed]....was a very good move.

The building was clean and well maintained. The courtyard area was small and not real inviting. I feel that my mother is not quite ready for an assisted living facility. There were activities; but, I think she needs a more robust atmosphere to keep her engaged.

We were pleased with the greeting we received from the marketing department and impressed by the facility, size of the rooms and the pricing. This would have been our choice if we had not decided to try home care.

Bad experience

Very unorganized. The room always smelled like urine because they wouldn't change the bed. Did not keep up with incontinence issues. Billing was a mess. The people working there were always so grumpy. Couldn't get out of there fast enough.

Heritage Oaks Assisted Living and Memory Care

The staff is very caring and attentive, beautiful facility. Definitely recommend!!

I would recommend it and have recommended

The cleanliness is a 5 but my loved ones room needs more attention I'd rate his as a 2. Friendliness of the staff is a 5 but I would give a 10 if available. The staff is total great! My loved one has the best care givers I could ask for. My loved one says the food is not that good and I hear complaints from other residents. The clean of my loved ones rooms falls a little short. I can live with the food being not as good. But cleaning his room better is tops with me.