Hilltop Springs Senior Living

This is a nice facility- clean, spacious, welcoming. I like the fact that residents can eat any time of the day.

Response from the community

Thank you for taking the time to tour our community and share your feedback! We're delighted to hear that you found our community clean, spacious, and welcoming. We're especially glad our flexible dining program stood out to you, as giving residents the freedom to enjoy meals on their own schedule is something we value. We appreciate your visit and hope to see you again soon!

June 23, 2026

Disapppinting experience

In memory care our experience was the care was simply adequate and that was with my mom going in every single day to make sure basic needs were being met. Without that there would be no confidence that is was. Some staff were kind and compassionate but not all. On a number of occasions they forgot to bring my dad his dinner. The food was not always very good. The experience was not ideal for the price that was paid When my dad passed away no one from the facility ever called or followed up with my mom. Had my mom…

Response from the community

Thank you for sharing your feedback. We are deeply sorry for the loss of your father and regret that your family's experience did not meet expectations. We are concerned to hear about the inconsistencies that you described, and we apologize that your mother did not receive follow-up support from our team after your father's passing. We appreciate your recognition of the staff members who provided compassionate care and will share your kind words with them. Your feedback is valuable and helps us improve the experience we provide to residents and their families. If you would like to discuss this further, please reach out to our Executive Director at 530-395-1777.

June 18, 2026

Hilltop Springs Senior Living

Overall great. Cleanliness great. Friendless 98%. Quality of care 98% Admin. Fine. Food 85%. Activities 99%. Value 95% There was only two workers there that were not friendly. They need more variety to feed them. Mom was a picky eater but didn't always have a choice of what they served and she just wanted cereal or soup.

Response from the community

Thank you for your feedback and for trusting us with your mother's care. We're glad to hear you were pleased with the cleanliness, activities, and quality of care at our community. We also appreciate your comments regarding meal variety and staff interactions, as they help us identify opportunities for improvement. Thank you for sharing your experience with us.

June 23, 2026

Friendly staff and lots of activities

The Hilltop Springs apartments are very accommodating with a variety of sizes and features. The food is good and I like that there is a menu to choose from if one does not want the special. The staff is efficient, friendly and they get things done--cooks, waitresses, maintenance, housekeeping, and those who are at the front desk.

Response from the community

Thank you for your kind words! We’re so glad to hear you’ve had a positive experience at Hilltop Springs. Our team works hard to create a welcoming environment with great dining options, engaging activities, and attentive service, so it means a lot to know that stood out to you. We’ll be sure to share your compliments with our culinary, housekeeping, maintenance, and front desk teams. Thank you for being part of our community!

May 7, 2026

A great fit for mom!

99% of the staff was great. There are always a couple of people who shouldn't be working with the elderly. They need to have more choices for those in memory care. Mom needed a clean airy room with space to move around and her own bathroom/ shower. The open area was very nice. We were allowed to have family gatherings there also!

Response from the community

Thank you for sharing your experience and for trusting us with your mom’s care. We’re so glad to hear that the community felt like a great fit for her and that you appreciated the clean, open spaces, private bathroom, and ability to gather as a family—those moments are so important. We also truly value your honest feedback. We’re always working to improve our team training and enhance choices within memory care, and comments like yours help us continue to grow and do better for our residents and families. Please know we’re grateful for your partnership and the opportunity to care for your mom.

February 2, 2026

Couldn’t give a worse score

Have had our Mom here since the opening and the best way to describe the way this place is run is by “bait and switch” sales techniques. They promise you the moon and under deliver every single step of the way. Then increase prices and take things away!Very disappointed in the “care” they pretend to offer residents. If you love your parents, don’t leave them here. It’ a shiny new facility for someone incredibly independent but once anyone shows any signs of needing help, the employees aren’t allowed to do it even i…

Response from the community

Thank you for sharing your feedback. We are sorry to hear that your experience has been disappointing, and we understand how important trust and communication are when it comes to the care of a loved one. Our community offers Independent Living, Assisted Living, and Memory Care. As residents’ needs change, it is standard across senior living communities for pricing to adjust to reflect the additional services, staffing, and support required. We work hard to keep increases as low as possible while balancing rising costs that impact all providers. Independent Living is designed for residents who are largely self-sufficient, while Assisted Living provides a higher level of hands-on support. Recommendations for care level changes are always made with resident safety and well-being in mind. We take concerns regarding communication, wellness checks, and cleanliness seriously and would welcome the opportunity to discuss your specific concerns further. Please feel free to contact our leadership team so we can continue the conversation and work toward a resolution.

December 19, 2025