Ivy Park at Cathedral Hill

Ivy Park at Cathedral Hill

I rate the memory care unit at Ivy Park a 5 out of 5. The staff treat residents with kindness, respect, and patience. They consistently demonstrate proactive care, anticipating residents' needs and providing attention even before being asked. [Name removed] was very happy with the care he received during his final days, particularly from [name removed]. I mentioned that the following day would be [name removed]'s 90th birthday and that he might have many visitors. Instead of leaving him in bed, [name removed] dres…

Response from the community

Hello, We are honored that you entrusted our memory care team with your loved one's care and are grateful for your thoughtful recognition of their compassion and dedication. Knowing that he was treated with kindness, dignity, and genuine care throughout his time with us is very meaningful. We will be sure to share your heartfelt words with the team. It was our privilege to care for your loved one, and we appreciate you taking the time to recognize the lasting impact our team had on both him and your family.

July 4, 2026

I met with both the Manager and Marketing Director of the facility. They spent a great deal of time with me asking questions about my husband and his needs. I thought they were extremely patient and nice, and the information they provided will help me make a decision about his future. I was given a tour of the facility, and it felt like a well-maintained and comfortable environment, a bit like our own home.

Response from the community

Dear Carol, Thank you for taking the time to share your experience. We’re so glad to hear you felt supported and well-informed as you explored options for your husband. It’s wonderful to know the team took the time to understand his needs and that the community felt comfortable and welcoming. We truly appreciate you sharing your feedback and wish you all the best as you make your decision.

May 19, 2026

Best/Most Reasonable in San Francisco We Visited.

There is no air conditioning in the rooms. Their bookkeeping/invoices are difficult to understand. Excellent meals, many choices. Lots of activities, both on site and bus tours. They also moved all belongings and furniture. Even packed clothes. That is a one trip free offer. If more trips required there is a charge.

Response from the community

Thank you for taking the time to share your detailed feedback. We’re so glad to hear that the dining experience, variety of activities, and move-in support stood out during your visit. We also appreciate your candid notes regarding the room temperature and invoicing. Feedback like this is helpful as we continue to evaluate how we communicate and support residents and families. Thank you again for considering our community and for sharing your perspective.

April 24, 2026

Ivy Park at Cathedral Hill Is More Than Just Another Facility!

Overall Ivy Park at Cathedral hill is a wonderful place. There's activities every day and the activity staff is fabulous. There's a film showing daily and a library with lots of books free for the reading. Outdoor concerts are held, many entertainers are returning favorites. There's front desk staff are very courteous, kind and professional. They know most of the residents by name and take time to converse and ally fears or provide information. The caregivers are excellent at their jobs and I feel my husband is s…

Response from the community

Thank you for taking the time to share such a detailed and thoughtful review. We’re so glad to hear that your experience at Ivy Park at Cathedral Hill has been a positive one and that so many aspects of the community have stood out to you. It’s wonderful to know that the activities, dining options, and amenities have added to your and your husband’s experience. We also appreciate your kind words about our team. Hearing that you feel confident in your husband’s care means so much. We’re glad the parking and transportation options have made visits and day-to-day logistics easier as well. Your feedback about value and communication is also appreciated, and we’re grateful you took the time to explore and ultimately choose our community. Thank you again for sharing your perspective and for being part of our community.

April 24, 2026

Pros/cons Ivy Park after one month.

Housing and activities are 5. Food seems good. Staff are nice but there are times the wait can be 15-20 moments before someone arrives when called. There is significant red tape in getting basic medical care implemented, everything minor item requiring a physician order. Soaking a toe requires a home health referral. This may be the case with other facilities. The sales people are very communicative, the care coordinators are not. Very frustrating to get a call back or response to emails (if there was a separate ca…

Response from the community

Hello, Thank you for taking the time to share your thoughtful feedback after your first month at Ivy Park. We’re glad to hear that you’ve had a positive experience with the accommodations, activities, food, and our team.   We also appreciate your candid comments regarding response times, communication, and clarity around care services and pricing. These are important areas, and your feedback helps us identify opportunities to improve the experience for residents and families.   I would like the opportunity to connect directly with you to better understand your experience and address any outstanding concerns. Please stop by my office during your next visit to the community or give me a call at 415-921-1552.   Thank you again for sharing your perspective.   Sincerely, Chris Schuster Executive Director

March 31, 2026

The director ([name removed]) and her assistant ([name removed]) were excellent. She is very responsive to all follow up questions. The residence is beautiful, very clean, quiet, and a great location. There are many activities and a widely varied menu from a chef. Many choices. We have already reserved a unit for my sister who doesn't want the responsibility for a large home any longer.

Response from the community

Hi Christine, Thank you for sharing your experience. We’re so pleased to hear that our director and assistant made such a strong impression and were responsive throughout your decision-making process. Providing clear communication and thoughtful support is very important to us. We’re delighted that you found the community beautiful, peaceful, and well maintained and that the variety of activities and chef-prepared dining stood out to you. It means a lot that you’ve chosen to reserve an apartment for your sister, and we look forward to welcoming her and supporting this next chapter with comfort and ease.

February 27, 2026