Ivy Park at Otay Ranch

Top notch, wonderful staff

I could honestly rate each category has a five. This is based on my father's feedback as well. For the most part, it's the staff. Notably, [name removed]. She's a phenomenal human being. [name removed], the Director, as well. Rooms are specious and well equipped The place is kept immaculate and clean.

Response from the community

Hi Jeremy, Thank you for sharing your experience. We’re so glad to hear that both you and your father have had such a positive impression of the community. It means a lot to know the environment, cleanliness, and overall experience stand out, and we appreciate your recognition of the individuals who have made such an impact. Thank you again for taking the time to share your kind words.

April 5, 2026

A place to consider

Activities, staff amicable and professional! My dad love the food, and his room The community active and friendly!

Response from the community

Hi Gloria, Thank you for your kind review! We’re so glad to hear that your dad is enjoying the food, his room, and the friendly atmosphere of the community. Creating an active, welcoming environment with engaging activities is something our team takes great pride in, and it’s wonderful to know your dad is having a positive experience. We appreciate you taking the time to share your feedback!

March 30, 2026

Caring staff

The staff are so friendly and caring! And I love that day schedule wonderful events so that the families can participate with the residence.

Response from the community

Thank you for your kind words. We’re glad to hear that the team’s warmth and care have made such a positive impression. Creating opportunities for residents and families to connect through shared events is something we truly value. We appreciate you taking the time to share your experience with Ivy Park.

March 8, 2026

Ivy Park at Otay Ranch

The Decor was excellent. The care was awful

friendly, and kind staff

The facility does not have a diabetes management component, which I did not realize until we had already decided to use them. The staff are extremely helpful and always very pleasant. They work hard to greet everyone by name. I have been extremely pleased with our treatment there. For some reason in the beginning, we had trouble having my mom's room cleaned on a weekly basis, but they have addressed that.

Response from the community

Hi Julie, Thank you for sharing your feedback and for your kind words about our team. We're so glad you've been pleased with the care and personal attention your family has received, and we appreciate you noting both what we do well and where we can improve. We're happy the housekeeping concern was resolved and will continue working hard to provide the best possible experience.

August 10, 2025

Review for Ivy Park at Otay Ranch

What stands out the most are the friendly employees. They are very attentive. It has beautiful surroundings. It is less expensive that a lot of places.

Response from the community

Thank you for sharing your experience! We're so glad you’ve enjoyed the beautiful surroundings and found our team to be friendly and attentive—it means a lot to us. We’re grateful to have you as part of our community!

June 25, 2025