Ivy Park at Pleasanton

Great experience with all of the staff there, even the residents were very friendly and seem to put on a smile for newcomers like they were paid actors lol

Response from the community

Hi James, Thank you for the fun and thoughtful feedback! We’re glad your experience was so positive and we promise the smiles are real ?? Creating a welcoming atmosphere where both residents and team members make newcomers feel at ease is something we truly value at Ivy Park.

February 26, 2026

Review for Ivy Park at Pleasanton

Wonderful place. All staff were caring and got to know my brother. His room was well kept, cleaned regularly. They made us feel welcomed when we came to visit. He didn't participate in many of the activities but while I visited I got to see what they did with the residents. I talked with the nurse manager on several occasions and she was helpful and addressed my questions. I don't have anything negative to say.

Not for memory care residents

Ivy Park should only do Assisted living or only memory care for docile women, they don't know how to handle memory care for men or memory care patients that exhibit aggression; I had to pay for outside additional one on one care at their facility, because they are not properly staffed for memory care and are not trained to handle memory care patients. The memory care staff have to work the meal hours as wait staff and are spread so thin cleaning up after residence, they have no time to engage with patients and hel…

Response from the community

Dear Anonymous, Thank you for taking the time to leave a review. I am very surprised by your comments as they do not sound accurate about our community. Your feedback is important to me and your insights are valuable in helping us identify areas for improvement and ensure we maintain the high standards we aim for. Please contact me if you’d like to share more. I can be reached at ggcastro@ivyliving.com or 925-416-0238. Sincerely, Gilbert Castro Executive Director

October 17, 2024

Things to know

The staff was always loving and caring towards my mother. She trusted them and when she eventually needed help with dressing, eating, and personal hygiene they were very respectful and encouraging. They always made sure she was clean. Her room was always tidy. She had an apartment that had two areas - one for her bedroom, the other for her living room. We brought in a lot of furnishings to make it homey and cozy. It also made it possible for to have guests visit throughout her stay (we have a large family)! My big…

Response from the community

Hi Daphne, thank you for your kind words and this wonderful review. It was our honor to care for your mother and we thank you for entrusting us with her care.

August 27, 2024

My Brothers Welcome to his new family.

Let's see, where should I start? I currently live in San Antonio, Texas, I share this with you because I was there from one Thursday to the following Wednesday. Ivy Park was and has been a guiding light for me, when I arrived in Livermore, California to transition my brother to a Memory Care Facility, Ivy Park was with me from beginning to the end of the process. I had no idea of what to expect, what questions to ask etc... Let me share this with everyone and anyone who is seeking a place for their loved one Ivy Pa…

Response from the community

Hi Janie, thank you for your kind words and this wonderful review! It is our pleasure to care for your brother and support you through the process.

August 21, 2024

Supportive environment and quality care

I feel confident that my family member is well taken care of. Staff has positive attitude. Based on the experience we have had so far, we would recommend the Ivy park at Pleasanton to other families.

Response from the community

Hi Daniela, we are so pleased that your family is having a positive experience at Ivy Park! Your recommendation means so much to us and we sincerely thank you for the positive review.

August 6, 2024