Ivy Park at San Tomas

Hello, Thank you for sharing your experience and for trusting Ivy Park at San Tomas with your mother's care. We understand the challenges that can come with supporting a loved one living with dementia, and we are grateful for the confidence you have placed in our community. Thank you for your kind words and for taking the time to share your support of our team.

Hello and thank you for your feedback. We’re glad you enjoyed the dining, the environment, and the kindness of the team. We also appreciate your note about costs and encourage open conversations so families feel informed and comfortable when planning a stay.

Hello and thank you for sharing your feedback. We’re glad to hear the community and dining have met your expectations. We also appreciate your input regarding coordination and support. These are important aspects of care, and your feedback helps us continue to improve the overall experience.

Dear Jennifer, Thank you for sharing your feedback. I’m very sorry to hear that your loved one’s early experience did not meet expectations. The concerns you described regarding dining, activities, staff responsiveness, and communication are taken seriously. I would like the opportunity to speak with you directly—please call me at 669-201-2015 or stop by my office so we can discuss this further. Sincerely, Karen Nickolai Executive Director

Thank you for sharing such thoughtful feedback. We truly appreciate your kind words about the design of our community, the apartments, dining, and most importantly the care your mom is receiving. It means so much to know she is comfortable, engaged, and well supported. We’re also grateful for your patience during a time of leadership transition and are encouraged by the stability now in place. Knowing that you feel optimistic about the future and confident in our care team means a great deal to us. Thank you again for your trust and for being part of our community.

Thank you for taking the time to share your feedback, Paul. We’re sorry for the experience you had during your visit. Our team works hard to provide excellent care and service each day, even when unexpected challenges arise. We’ve addressed this issue with the team members involved and implemented steps to prevent a recurrence. Please don’t hesitate to reach out to me directly if you’d like to discuss this further. Sincerely, Karen Nickolai Executive Director