Community profile
3312 Terrace Ct, Wausau, WI
★ 1.025 reviewsRead reviews
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Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalLong story short. She went to Mt Terrace on [date removed]. She fell a couple times while there. Last time she fell was [date removed]. She was supposed to be on a 2-3 hour check and they found her on the floor 12 hours after she fell. 2 weeks later I called ambulance and she went to hospital where she stayed until [date removed] Never went back to Mt. Terrace after that. She went to a different facility for 30 days then has been living with me ever since
★★★★★
CriticalWe moved my mom out of Mount View Lack of security, front door is always open. Anyone can walk in day or night,only one person on staff at night often. That employee could be upstairs helping a resident and anyone could walk in there and no one would know..Mount View went through three Director's while my mother was there. We meet with several of them with some of our concerns. Mount View was consistently short of help The help they did have was very good but they kept getting hours cut. One of the employees mo…
★★★★★
CriticalI know she is safe & fed. No one ever seems to yell. Food is bland according to mom. There is serious lack of communication if we need someone/they don't follow through on things asked such as several days notice of dr. Appt and request to be sure mom showers before. She has always supposed to have a shower twice weekly bit even 1x/week has been hard to get. Laundry is often not done. She does not know to tell someone if she has an accident in bed & no one checks. The activities person seems to try. She is consiste…
★★★★★
PositiveFirst, the staff never seem to be mean to staff or inconsiderate or condescending. They seem to treat them with respect. We have had challenges with over charging mom, not being easy to talk with anyone related to billing - lots of passing the buck. Getting her laundry done is very difficult. Like it doesn't get done. Initially we think mom was telling them her daughter would do so so maybe the misunderstood but we were only taking it b/c they did not for over 2 weeks. Mom says the food was better at the start but …
★★★★★
CriticalMountain Terrace is clean and friendly. But we had a problem with the care. They were supposed to check on my loved one every 2-3 hours. She had fallen, and it was over 12 hours before they came to check on her and noticed that she had fallen. Which was very disappointing, especially for what we were paying.
★★★★★
PositiveThis experience has been good for my loved one family. I do have a concern about the amount of staff they have, since they seem short. However, all the communities are experiencing this change. There are three meals a day served to the residents. It would be nice to see more fresh fruit available for the residents. There are activities available for the residents to engage with if they choose to.
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 14, 2026.
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