Richland Square

Our family experience

Feedback: the staff, cleanliness is ok. Food flexibility is ok. I suppose the choices could improve. But my parent may just be a picky eater. Activities may need to increase and residents get fresh air.

The tour was fantastic. The facility’s layout provides for the outdoor courtyard which is a huge plus in my book. There were plenty of staff, all interacting with residents with genuine care and compassion. It is an all memory care facility so there is a variety of stages with the residents. Overall great tour and information provided.

Terrible Experience!!

Nothing was good. It was a horrible experience. They need to take better care of their residents and keep their families more updated . Our person was only there a month and a half. He lost 30 pounds and when he got to hospital he was almost septic. Needless to say he didn't go back there. I called a couple times to talk to director of nursing. Had to leave voice mail. She never called back. They owed us a refund which we never got.

The tour was great. [name removed] was very nice and she asked a lot of questions to get to know my family member that may reside in the community. She was very up front and honest when answering questions that I had. She walked me around the whole community and showed me different style rooms and their layouts. I was able to see activities going on and the freedom that the residents have in different areas of the community. She even allowed me the opportunity to see the courtyard even though it is off limits due t…

I thank you all very much for your time in placing a loved one in your care. It’s an amazing place with beautiful guidance & understanding that I needed. I really enjoyed the tour and the staff. A lot was mentioned that I needed to hear and they the staff helped me a great bit

Our families experience.

Sense of home, activities, staff. Yes, we would recommend Richland Square to other families based on the experience so far.