Richland Square

Our family experience

Feedback: the staff, cleanliness is ok. Food flexibility is ok. I suppose the choices could improve. But my parent may just be a picky eater. Activities may need to increase and residents get fresh air.

Response from the community

Thank you for your feedback, Lucious! We appreciate your insights on the team, cleanliness, and food options. We're continuously working to enhance our offerings and activities for residents. Your thoughts help us improve, so thank you for sharing!

July 22, 2026

The tour was fantastic. The facility’s layout provides for the outdoor courtyard which is a huge plus in my book. There were plenty of staff, all interacting with residents with genuine care and compassion. It is an all memory care facility so there is a variety of stages with the residents. Overall great tour and information provided.

Response from the community

Thank you, Karen! We're thrilled you enjoyed the tour and appreciated our outdoor courtyard and dedicated team. Your feedback on our memory care community means a lot to us. We strive to create a compassionate environment for our residents.

June 24, 2026

Terrible Experience!!

Nothing was good. It was a horrible experience. They need to take better care of their residents and keep their families more updated . Our person was only there a month and a half. He lost 30 pounds and when he got to hospital he was almost septic. Needless to say he didn't go back there. I called a couple times to talk to director of nursing. Had to leave voice mail. She never called back. They owed us a refund which we never got.

Response from the community

Thank you for bringing these concerns to our attention. Providing attentive care, clear communication, and responsive service remains a priority for our team. We would appreciate the opportunity to discuss your experience and address any outstanding questions you may have. Please contact Tanya Tolley, Regional Director of Operations, at tanya.tolley@navionsl.com so we can speak with you directly.

June 12, 2026

The tour was great. [name removed] was very nice and she asked a lot of questions to get to know my family member that may reside in the community. She was very up front and honest when answering questions that I had. She walked me around the whole community and showed me different style rooms and their layouts. I was able to see activities going on and the freedom that the residents have in different areas of the community. She even allowed me the opportunity to see the courtyard even though it is off limits due t…

Response from the community

Thank you for your wonderful review, April! We're thrilled to hear you enjoyed the tour and found our team helpful and informative. It's great that you were able to see the community's vibrant environment. We wish you the best in your decision-making process and hope to see you again soon!

February 9, 2026

I thank you all very much for your time in placing a loved one in your care. It’s an amazing place with beautiful guidance & understanding that I needed. I really enjoyed the tour and the staff. A lot was mentioned that I needed to hear and they the staff helped me a great bit

Response from the community

Thank you, Cynthia! We're thrilled to hear that you found our community supportive and that the team made a positive impact during your visit. Your feedback means a lot to us, and we’re glad you enjoyed the tour. We’re here to help whenever you need us!

November 29, 2025

Our families experience.

Sense of home, activities, staff. Yes, we would recommend Richland Square to other families based on the experience so far.

Response from the community

Thank you for your wonderful feedback! We're thrilled to hear that you feel at home with us and enjoy the activities and team. Your recommendation means a lot, and we look forward to continuing to provide a great experience for you and your family!

November 20, 2025