Spring Arbor of Rocky Mount

[name removed] was very friendly and gave us a lot of information while making us feel at home. The place was bustling with activity and the residents and staff seemed to be enjoying whatever they were doing.

Overall would recommend

So far really good. Very attentive and accommodating and made move-in easy. The food is great...parents have positive comments. They have been very responsive when my sister (local in Rocky Mount) reaches out with questions or requests. Clean facility and positive atmosphere for residents. The room size is a bit small for two residents in a room, but my mom is in a wheelchair and hospital bed so that has a unique impact.

Great staff

Office Staff made the process easy & were helpful. Very caring staff from med-techs, kitchen to activities

Friendly, welcoming caring staff

Received 2 recommendations and one was exactly the location we needed. From our initial visit, the staff was available & helpful with every question & detail that we had. Every visit I've made, the facility was clean, orderly & residents smiling.

Review for Spring Arbor of Rocky Mount

Overall, I would give Spring Arbor - Rocky Mount a rating of 4.2 and I would recommend it to others. Most importantly, the quality of care was good. On the down-side, staff engagement level with residents was not quite what we had expected. Another area for possible improvement was billing. It seemed more complicated than it needed to be. Overall, I would suggest as a fair balance between quality of care and price

Staff became our family

Spring Arbor is an excellent place for your love ones . The staff are caring and loving to the residents that live there . The facility is spotless and excellent food. I felt the love and caring from the staff the moment I walked in and it continued until the passing of my Aunt. Each residents are treated like their own biological family . The residents were referred to as Aunts and grandmothers and fathers. It was a lovely environment to live in.