StoryPoint St. Joseph

room for improvement but better than most

The place is very clean and they have a great sales pitch, but i feel kind of like it's a bit of a bait and switch. The care staff is NOT skilled although they gave us the impression that they were during our original meeting. They are also not well supervised and their task assignments are unclear. Some things don't get done at all and other things are done twice because no one knows what their particular tasks are supposed to be. There have also been some medical errors that could have been quite dangerous. They …

Great staff that cares

The staff always answers the phone happy and polite. People have always been helpful to me when I’m helping my mother who is a resident. I also like that there are activities going on frequently. The staff is helpful with all paperwork needs too.

Nice place

Staff is friendly. Place is clean. Receptionist is always welcoming. There is always plenty of activities to keep residents busy. A nice variety of activities. Mom sometimes complains about the food, but it always sounds good to me, and I try to tell her just because it doesnt sound good to her everybody is different.

This facility was very clean and organized. The group of employees there were respectful and friendly. All the residents seemed very happy and at home there. The interaction between residents and the employees seem to also have a good bond.

Excellent Care

Storypoint Saint Joseph has exceeded my expectations in every way. It is clean, caring, kind and has wonderful staff. I’m never worried about my loved one there. It has been an excellent choice. The communication is terrific between the facility and family members.

Mom's care

My mother has been at previously Provision now Storypoint for over two years. She has received great care. My big disappointment is that there is such a turnover in staff. The residents see them every day and it's always nice to have some continuity in who is taking care of you. It is hard for them to wake up some morning and found out that someone they usually see is gone without a goodbye. Sometimes I feel that the staff that is hired is just trying to fill an obligation of some sort. They really don't care but …