Sumter Senior Living

Good experience overall

Experience was good overall. Facility and activities offered were very nice. Staff was very kind and understanding. Apartment was very good. The only negative was my wife needed extra care and it was not voluntarily provided. It was known what she needed but wasn't given attention unless prodded. Once informed most of the time it happened. However, she needed help eating and it was not done well. And one night was not put to bed, spending the night in a recliner. I was never certain she would have her needs met.

Although the people at the facility were nice, I felt as though the place was too crowded. I was told ahead of time that the place was full and no vacancy was available so I did keep an open mind.

Response from the community

Thank you for visiting Sumter Senior Living and for sharing your feedback, Christine. We’re glad to hear that the people you met were kind, and we appreciate you keeping an open mind during your visit. We understand that finding the right senior living community is a personal decision, and the overall feel of a community is an important part of that process. Thank you again for taking the time to visit and share your experience. Sincerely, The Sumter Senior Living Team

July 8, 2026

Sumter Senior Living review

The move-in experience could have been better, and the transition into the community took some time. Additional support during the initial adjustment period would have been appreciated. There were also some early challenges related to medication management and monitoring, which led to concerns about staff training and communication. However, these issues were addressed, and care has improved since then.

Response from the community

Thank you for sharing your feedback. We’re sorry to hear that the move-in experience and early transition at Sumter Senior Living did not feel as smooth or supported as it should have. Helping residents and families feel comfortable during this adjustment period is very important to us, and we appreciate you bringing these concerns forward. We’re glad to hear that your concerns were addressed and that care has improved. If you would like to share anything further, please reach out to gracecommitment@gracemanagement.com. — Grace Management, Inc.

June 16, 2026

Sumter Senior Living

1. 3 2. 5 3. 4 4. 3 - they missed some simple medical concerns regarding dad water retention. Was paying for help with bathing but in 3 weeks only 1 shower they helped with and other he did in his own 5. Was told some untruths with military financial help. Claimed he would qualify but fact is the first question that should be stated is if you have over [Amount Removed] saved you don't qualify. Also his points paid for were not entirely accurate. Just because he has dentures doesn't mean he needs help with them.…

Response from the community

Thank you for sharing your feedback. We appreciate you bringing these concerns forward and giving us the opportunity to better understand your family’s experience. Helping residents and families clearly understand care needs, service plans, and related costs is very important to us. Because your comments reference individual care, services, billing, and financial guidance, we cannot discuss specific details in a public forum out of respect for resident privacy and applicable regulatory requirements. We would welcome the opportunity to connect directly, review your concerns, and address them appropriately. Please contact us at gracecommitment@gracemanagement.com so we can follow up with you. — Grace Management, Inc.

June 16, 2026

Facility is nice a little gloomy on the bottom level not a lot of light in there. They seem to have more people that are mobile and speaking. Not sure if the food is any better Prices start at[Amount Removed] per month because they have a rn on duty Not sure unless you are in need of advanced care if it is worth the extra money I was shown through the facility by an office person Not a true tour rooms are very small did not see a lot of nursing staff there to know how many staff per person

Response from the community

Thank you, Sandy, for taking the time to visit Sumter Senior Living and share your feedback. We appreciate your perspective on the environment, tour experience, and overall value, and will be sure to share this with our team. If you’re open to another visit, we’d love to welcome you back for a more complete tour so you can experience the community, meet our associates, and get a better feel for daily life here. Sincerely, The Sumter Senior Living Team

April 23, 2026

Genuine care

My mom has been there just over 1 years. She likes it there, has adjusted well. The food is very good. The facility is kept very clean. All the employees are friendly and work hard to take care of the residents. The nurse triage station has been extremely responsive to my mom's hearing problem and helping her with her hearing aids. They were quick to call me when she had 2 falls. The receptionist(s) at the front desk have been helpful with undesirable visitors seeking my out my mom. My mom participates in many of t…

Response from the community

Thank you, Edwin, for taking the time to share your experience with us. It truly means so much. We’re so glad to hear your mom has settled in well and is enjoying her time at Sumter Senior Living. Staying engaged, enjoying meaningful experiences, and feeling supported day to day is what it’s all about. Your thoughtful recognition of our associates across the community means a great deal. From the responsiveness of our nursing team to the support from reception, maintenance, and beyond, it’s those everyday moments of care and attention that help create peace of mind for families. We’re honored to be part of your mom’s journey and grateful for the trust you’ve placed in our community. Thank you again for your kind words, Edwin. Sincerely, The Sumter Senior Living Team

March 20, 2026