The Gables of Jacksonville

Very understaffed; billing needs improvement

I put my mom there for about a month and change and brought her home as quickly as I could manage it. I knew the cost was a nit high but it was convenient to my home and I could visit her daily. I soon realized how understaffed they are. Levels of care I was paying for were not being met. A lot of hidden fees. They could never really figure out what my bill was when I gave my 30 days. I'm still getting residual invoices months later. Id give it a 1 out of 5 but the people who were available were doing the best they…

Response from the community

Thank you for taking the time to share your feedback. We appreciate your recognition of the team members who made a positive difference during your mother's stay. We also appreciate you sharing your concerns and would welcome the opportunity to better understand your experience. Please contact the Residence Director directly so we can discuss your concerns and any remaining questions you may have.

July 28, 2026

Everything we were looking for

5 across the board. What we like the most about the community is that they seem fully staffed and professionally ran. Based on the experience we have had, we would recommend this community to other families.

Response from the community

Receiving such high marks across every aspect of your experience means a great deal to us. We’re pleased to hear that the professionalism and dedication of the team have stood out, and we truly appreciate your confidence in recommending The Gables of Jacksonville to other families. Thank you for sharing your experience!

July 8, 2026

Very nice facility and everyone very welcoming. Very nice flow to the facility. charlotte was very knowledgeable and helpful.

Response from the community

Ray, we’re glad to hear the community felt so comfortable and welcoming. We're glad you visited us, and appreciate your shout-out for how knowledgeable and helpful Charlotte was during that visit.

July 2, 2026

Genuine care

Staff are extremely friendly and you can tell they truly are for the residents.

Response from the community

We’re so happy to read that you appreciate the dedicated associates and their commitment to all of the residents at The Gables of Jacksonville. Creating a warm, welcoming environment is at the heart of what we do, and we're grateful for your kind words about your experience.

May 12, 2026

It looked very nice and friendly, appealing and comfortable. Definitely considering it for my big move from Colorado. Marketing has been very helpful, patient, knowledgeable and not pushy. A very nice place to consider living. Thanks for the thorough and fun virtual tour!

Response from the community

Thank you so much for your kind words, Gloria. We’re thrilled to hear that you found the community so appealing and comfortable. We are dedicated to providing helpful and informative experiences, so it’s wonderful to know that the virtual tour made a positive impression. If you have any more questions or need assistance, please don’t hesitate to reach out. We look forward to the possibility of welcoming you home!

April 22, 2026

Highs and lows

Positive: great staff, very easy process to move in, individual attention, well maintained facility. Negative: level assessment was very superficial, prescription management and process in unclear and not well communicated