The Windsor of Gainesville

This facility is very comfortable and clean. [name removed](advisor) was extremely helpful with answering questions and providing information. Overall, when it comes time to admit my grandmother to an assisted living/memory care facility, this will be the place we take her.

Response from the community

Natalie, it means a great deal to know that your visit left you feeling confident about choosing The Windsor of Gainesville for your grandmother when the time is right. We’re pleased to hear that you felt comfortable and well informed throughout your visit, and that the guidance you received helped make such a positive impression. Thank you for sharing your experience and for the trust you’ve placed in the community.

July 3, 2026

[name removed] was my tour guide, did an excellent job. She welcomed me warmly. She took her time and listened to me, looking me in the eye. She was very pleasant and answered all my questions. I was very pleased with my visit. The facility is spotless and everything was in place. I loved the various activity rooms available for the residents. Even a movie theater!! Indeed a wonderful place for Mom!!!!

Response from the community

Thank you, Cecilia, for sharing such kind words about the visit. It is wonderful to hear that your host welcomed you warmly, took time to listen, and answered all your questions with care. We are glad the community felt so inviting, and are honored to hear that you feel The Windsor of Gainesville is a wonderful place for your mom!

July 2, 2026

The Windsor has a comfortable setting. I felt like I was walking into a community not a facility. Large enough to feel open with lots of options. Staff was very welcoming. The food smelled delicious. Room layout was not cramped. I would recommend them.

Response from the community

Robin, thank you for your wonderful review. We're thrilled to hear that you felt the warmth and spaciousness of the community the minute you walked in the door. The team works hard to create a welcoming atmosphere, and it's great to know you enjoyed your visit. We hope to see you again soon and appreciate your recommendation!

May 26, 2026

Looks good from the outside but hidden charges and do not deliver what they promise. Would not recommend

The apartment was nice and the proximity to UF. I feel like there was a bate and switch as far as the services they were going to provide. I was guaranteed that my mother would receive that extra over site she needed for the transition phase and instead they immediately placed her into memory care for 8 hours a day and charged a extra [Amount Removed]. That possibly was never presented to me. For complete FULL care level 5 it's [Amount Removed]. There secret level 6 was never talked about. It was WAY disproportiona…

Response from the community

Hi, we hear your concerns and appreciate you sharing them with us. We understand how important a smooth transition is, especially during a sensitive time. We strive to be transparent while providing quality care in a residence that feels like home, and we would appreciate the opportunity to learn more and address your concerns directly. If you’re open to it, please reach out to our Residence Director so we can better understand your experience and follow up appropriately.

March 24, 2026

Windsor of Gainesville

It's very homey and not industrial. I would recommend The Windsor of Gainesville to other families looking.

Response from the community

Thank you for sharing your experience with us! We appreciate your feedback. Let us know if there is anything we can do for you and your family!

April 16, 2025

Above average but have room for improvement

Some things are disappointing and others are great. Immediately we discovered that the length of time for the meals was shorter than their brochures and even shorter than what was posted in the hall. Hmmm. There hasn't been an in house salon person for two months. Some of the aids are great, others not so much. The good ones don't seem to stay. Response time has been okay but at times my mother has waited over an hour for someone to come. She wears compression socks and needs them on before breakfast, she missed br…

Response from the community

Hi, we appreciate you sharing your experience with us. We take all feedback seriously and will share your comments with the team. In the meantime, if you would like to share anything else or have any other concerns, please reach out to us at 877-877-3892. Thank you for the privilege to serve you and your family.

July 6, 2024