Villa Capri

Review for Villa Capri

The residents get good care. There is always someone around to help. It's clean and well run. That's what we want for our loved ones. If one can afford the cost, it seems like one of the best places around.

Response from the community

So happy to read your stellar review! Providing top-tier service is at the heart of what we do at Villa Capri. We're here for you and welcome any ideas on how we can make your experience even better.

September 12, 2025

Our Experience

Villa Capri is a very nice facility. We feel that my loved one is receiving good care there. They have not been good at helping us navigate his emotional response to being there, such as how to answer his questions about why he is there and when can he go home. That said, it's a beautiful, clean facility. The cost is very very high and not easy for my family, but we want him to have good care. I just wish there was more support for the families.

Response from the community

We truly appreciate your review! Our team at Villa Capri is dedicated to delivering the best possible service for our residents and guests. Please know our door is always open for any further feedback.

September 15, 2025

The tour at Villa Capri was a wonderful and helpfull .experience. We covered all of the public areas on both the first and second floors. The lunch on the patio was outstanding and delicious. The apartments that we saw were spacious and had excellent views of the surrounding area. The staff could not have been more accommodating and informative. We came away with a very positive feeling but not yet ready for the transition at this point in time.

Response from the community

Thank you so much for touring with me. I love our community and our residents and have been on the other side of the process so I know how difficult this can be. I wish you all the best in your search and when the time is right, come back again for another tour! We usually run full so it is always a good idea to waitlist with us and decline open apartments until you are ready. This just keep you at the top of the list. Warm regards, Brownlie Raffaini Marketing Director

September 21, 2023

change of ownership transition

Jury still out on change of ownership. I understand transition takes time. Most personnel from previous ownership, from managers to care givers have left or were let go. Many of the resident concerns are being listed to re; laundry, food quality and food variety, activities, HOWEVER very little action seems to be taking place.

Do Your Research !!

Do your research before having your loved one live at Villa Capri at Varenna. Owned by [removed] and recently Well Quest took over the management of this facility. It's obvious that [name removed] hired Well Quest to cut costs and operate Villa Capri as a budget community, however the costs for residents are high and will increase. Ongoing problems with the staff responding in a timely manner to the resident's call for assistance. Food is not good, residents give feedback month after month with no change. Staff…

Response from the community

I sincerely thank you for your review. Transition is never easy and during transition we had a few care givers and staff follow our previous Executive Director who could not pass on the offer she was presented by the past company. I am thrilled to share that our new Executive Director previously working at a competitor Assisted Living was offered this promotion and jumped at the opportunity to manage our community and in her transition many of her staff followed her. This speaks highly of her management style and we are thrilled to have her. Since the transition there have been so many exciting new changes and our families have been commenting and are very happy. As for the culinary team, we also recently acquired our previous management companies Regional Executive Chef who will be changing up menus. This is a HUGE win for us and your loved ones! Cheers and thank you for trusting in the transition process.

August 31, 2023

Review for Villa Capri

It's very pricey but if you can afford it then I would recommend it, unless your loved one is a foodie. Complaints about the food from day one. Best suited mom, more like a resort. Loved the staff. Friendly and caring. Beautiful environment.

Response from the community

What a fantastic review! Thank you for taking the time to share your positive experience. We truly appreciate your feedback and are so happy you're pleased!

September 18, 2025