★★★★★
CriticalVery inconsistent service
My aunt and her partner lived in one of the independent living cottages for several years. Last year my aunt fell and was taken to the hospital for a serious head injury. Despite the fact that the person on duty at the desk called the paramedics, no one bothered to call my aunt's emergency contact and sent her partner (who has moderate dementia) back to their cottage with no support. I am aware that they were living in independent living so the facility has no legal responsibility to provide care however, I was ver…
Response from the communityWe regret that your experience didn’t meet expectations. Our goal is to provide exceptional service, and we’d love to discuss how we can make things right. Please reach out to us at Feedback@theaspenwoodcompany.com.
March 3, 2026





