Wyndham Court of Plano

Review for Wyndham Court of Plano

It was located very close to my home. The staff were friendly and welcoming. It was very clean and I loved the way the staff interacted with the residents.

Wonderful facility for your loved ones

All categories get 5 stars! Wyndham Court of Plano is a wonderful facility for your loved ones!

My mom gets the best care at Wyndham Courts.

We love the care that my mom receives from the staff at Wyndham Court. The staff is friendly and let me know when she needs something. Based on the experience we have had so far, we would recommend this community to other families.

Recommended

My loved one is currently a resident at Wyndham Court of Plano and her experience at this facility has been great so far. The facility is beautiful and clean. The staff are all very professional, competent and friendly. The cleanliness and friendliness are great. The care services, meals, activities and value for cost are great. I am happy with all aspects of our experience so far! I would recommend Wyndham Court of Plano to others.

Management is a Constant Revolving Door

We have only been here for 7 months and in that time we have seen 3 Directors, 2RNs, 2 Activity Directors and without a full time maintenance person. There is no follow up from management and lack of open and honest communication with families on what is going on there. Only when pushed and with multiple issues with laundry that we were told several of the washers and dryers aren’t working. They seem so concerned with managing costs and budgets that quality of care is an after thought and secondary concern. Please …

Response from the community

Patricia, we thank you for taking the time to share your thoughts about our community. We sincerely appreciate any concern brought to our attention and desire to resolve every one promptly and professionally. Be assured, providing exceptional care and a vibrant lifestyle to our residents is always our top priority. This focus necessitates that we go through seasons of change on occasion. You’ve described one such season in your review with some recent employee turnover, including one of our endearing directors that left due to health reasons, and others who have made some career changes. Our management adapts to changing conditions by working hard in recruitment to make our teams stronger and even better for our residents. To be sure we’re very excited and thankful for new hires joining our community staff and for brighter days ahead, including some shiny bright new appliances replacing those few in disrepair. Please know that the front door to our office and our community is always open. We welcome the opportunity to visit with you further about the care we seek to offer and how we can strive to make it even better.

January 6, 2023

Wyndham Court of Plano review

We loved Wyndham Court. Even though we were only there a few days, they bent over backward for us. We'll recommend them to anyone interested. They were kind and caring and helped us at every turn.

Response from the community

Thank you for such a thoughtful review, which you wrote during the busy holiday season! What an encouragement to our team! We love hearing from our resident's family members and will do our best to live into the impression you received from your recent visit!

January 6, 2023