Autumn House West

Autumn House Review

The admission director [Name Removed] is wonderful. Families looking need to ask questions.

Not for everyone

Not enough response on bell assistance. People who need special assistance wait. Nurses and assistants disappear....The room was excellent, the food was pretty good. Rest of staff great! Not for everyone. Not equipped to handle individuals who have special needs, basically you need to be healthy and require little care.

Not the place to put a loved one in

I recently was at Autumn House West and seen baby mice. I over heard employee's talking about bed bugs and how 3 residents keeps getting them in their rooms. I over heard a resident say what nasty child food will they be serving today. The staff walks right pass you and don't speak.

Response from the community

We’re very sorry to hear about your recent experience and take your concerns seriously. Cleanliness, quality care, and a welcoming environment are top priorities at Autumn House West. We follow strict sanitation and pest-prevention protocols, and we are sure to address any maintenance or safety issues. Please contact me at [removed phone number]or [removed email] so I can better understand and address your concerns.

November 13, 2025

A good place for elderly that can't take care of themselves.

Every time I asked for assistance with my 94 year old mother it was given without hesitation. Staff was highly professional and friendly.

Response from the community

Thank you for your excellent review of Autumn House West!

November 10, 2025

Minimum care for assisted living

I was very unhappy with the management at this facility. My mother gets not even the minimum care. Med techs are the only people I see when I stop after 6 pm. I have sent letters to both Resident care coordinated and also acting site supervisor since my mother arrived [date removed]. I do not feel there was any attempt to address the issues and have Never been contacted by either of these persons. We are leaving this facility at the end of Oct and would not refer to this facility at this time

Response from the community

We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. At Autumn House West, we take all feedback seriously and strive to provide the highest quality care and communication for our residents and their families. Due to privacy regulations, we can’t discuss specific resident situations publicly, but we welcome the opportunity to speak with you directly to learn more and address your concerns. Please contact me directly at apalmer@autumnhousewest.com so I can better understand and address your concerns. -Amanda Palmer Executive Director

October 31, 2025

Great and Friendly Staff; Your Wish is Their Command!!!

5 on each. Although Mom was only there for a short time care was excellent and everyone was so friendly. I was impressed either way the entire experience. I was sorry that Mom was not in a position to participate in any of the activities.