Brookdale Carmel

It was an emotionally charged visit for me, but our host could not have been kinder or more compassionate. We were greeted with smiles from staff and residents wherever we went on the tour.

Do not recommend

I would not recommend this facility.

Would not recommend

I'm being generous. We had a very bad experience with staff and administrator. What they could improve on would be Allowing family members in the room when staff is also in room. My Dad had a skin tear on his arm because they mishandled him and I wanted to be in the room and the staff wouldn't let me. They walked out and didn't check his arm to see he was bleeding. If I had not called the nurse to get his arm wrapped up, he would have bleed all night. The director needs to listen and respond to family concerns. Whe…

Top Quality Experience

I would give a 5 to everything except Activities because our loved one is not a joiner and doesn't participate. I know that the staff encourages participation. The staff is friendly, caring, and knowledgeable. I think that every level, resident care is the focus of what they do. The architecture of the building offers lots of natural light and a sense of airiness.

The facility is undergoing changes and short on staff. Some changes impact continuity of care. The cost of care is more expensive than most facilities. The facility is in need of updating. The only reason we have stayed is they are the only one that accepts Lewy body dementia and one of the few that is actually age in place. Many say they are but this is not true as we have found.

Unsatisfactory Care

Brookdale Carmel may have been good in the past, but it is no longer. With a few exceptions, my husband received substandard care. Some of the nurses in particular were careless with medicine and were defensive when challenged by family members. Vulnerable patients are on their own too much of the time with help too far away. The food is average; Few salads & a lot of canned fruit instead of fresh. Too little to drink. Small glass at a meal that was not refilled.