Community profile

Brookdale Conway AL/MC (FL)

5501 E Michigan St, Orlando, FL

Assisted LivingMemory CareIndependent Living

2.553 reviewsRead reviews

About the community

About Brookdale Conway AL/MC (FL)

Conveniently located in Conway Florida, a suburb of Orlando, residents can look forward to compassionate care and one-on-one support at Brookdale Conway. You can find this community in a quiet, residential neighborhood just minutes from downtown. Brookdale Conway offers residents the perfect combination of quiet living and convenient access to many area businesses. Here, residents receive the services they need,…

Published floor plans

Family and resident feedback

2.5 out of 5 from 53 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★

Critical

Brookdale Conway

1 on all eight she was only in her 13 days and it was in a hospital for 10 and then in rehab for 65 because of the mess the medicine up gave it to her improperly

See category ratings
Cleanliness
1.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
1.0 / 5
Meals & Dining
1.0 / 5
AnonymousJanuary 14, 2026

★★★★★

Positive

The director and receptionist were my initial interactions and were both friendly and helpful. As I was walking in, some residents were being loaded into the bus and I saw the staff treat them with care and respect. I also liked that they were taking them on an outing. The director patiently answered all my questions and gave me a full tour of the facility. I was pleasantly surprised that they had an inner courtyard that I thought was very inviting. The studio room seemed a bit small to me and the prices seemed ver

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
3.0 / 5
Staff
5.0 / 5
AnonymousDecember 8, 2025

★★★★

Critical

Review for Brookdale Conway

This facility is dishonest. They took [removed] dollars in fees and rent for the first month. Kicked my mom out in less than 30 days and did not refund me any of the money. Now they will not even return my phone call. This place came recommended by your organization. Shame on both of you!

AnonymousAugust 12, 2025

★★★★★

Positive

Review for Brookdale Conway

As far as Brookdale it is close to my house and my mom's doctors. I found the staff to be friendly, helpful, professional and caring. Also, the rooms are a good size. I would recommend the facility.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Care Services
5.0 / 5
Activities
4.0 / 5
Staff
5.0 / 5
Meals & Dining
4.0 / 5
JTJanuary 27, 2025

★★★★

Critical

Florida Does Not Need Euthanasia. It Has Brookdale Conway

Dad was admitted to Conway early March. A month later, he complained of great pain. Mom told Conway’s nurse but was unsure if she was taken seriously. Next day Conway sent Dad to hospital. He was so constipated that doctors moved him to ICU to pump him out. His blood pressure was low; he was dehydrated and he had a severe UTI. An ICU doctor told us to consider palliative care. Yet, just 3 months before, Dad had been in good health. It took only a month at Conway to reduce him to near death. Fortunately, he survived

See category ratings
Cleanliness
3.0 / 5
Friendliness
3.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
2.0 / 5
Meals & Dining
2.0 / 5
JadeAugust 30, 2024

★★★★

Positive

Review for Brookdale Conway

I would recommend the facility. Overall they are doing well.

See category ratings
Cleanliness
4.0 / 5
Friendliness
4.0 / 5
Value for Cost
4.0 / 5
Care Services
4.0 / 5
Activities
4.0 / 5
Staff
5.0 / 5
Meals & Dining
4.0 / 5
JTApril 18, 2024

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Operator
Brookdale
Public price status
Not publicly found
Last source check
September 5, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Guest Meals
  • Meals Provided
  • Low / No Sodium
  • Pureed Meals
  • Private Dining Room
  • Café or Bistro
  • Restaurant Style Dining

Health & wellness

  • Staffing & Ancillary Services
  • Memory Care
  • Non-Ambulatory Care
  • Medication Management
  • High Acuity Care
  • Incontinence Care
  • Diabetic Care

Services & convenience

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Complimentary Transportation
  • Uncovered Parking
  • Pet Care Available
  • Dogs Allowed
  • Weight Limit (lbs)
  • Cats Allowed
  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning
  • Spanish
  • English

Activities & engagement

  • Day Trips and Outings
  • Pet-focused Programs
  • Live Dance or Theater Performances
  • Bible Study Group
  • Karaoke
  • Wii Bowling
  • Other Religious Services
  • Bridge Club
  • Catholic Services
  • Holiday Parties
  • Wine Tasting
  • Happy Hour
  • Activities Off-site
  • Visiting Chaplain or Priest
  • Christian Services
  • Stretching Classes
  • Birthday Parties
  • Brain fitness / Dakim
  • Live Musical Performances
  • Men's Club
  • Trivia Games

Outdoor spaces

  • Barber Shop
  • Private Bath
  • Library
  • Outside Patio
  • Beauty Salon
  • Indoor Common Areas
  • Meeting Room
  • TV Lounge
  • Outdoor Common Areas
  • Piano or Organ
  • Arts and Crafts Center

Apartment & room features

  • Ground Floor Units
  • Air Conditioned
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Kitchenette

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked September 5, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
Brookdale Conway AL/MC (FL) – Orlando, FL | Find With Care