Community profile

CERTUS at Waterford Lakes

11120 Lake Underhill Rd, Orlando, FL

Memory CareAssisted Living

4.720 reviewsvia A Place for Mom

About the community

About CERTUS at Waterford Lakes

CERTUS at Waterford Lakes offers a one-of-a-kind approach to memory care services, supporting residents living with Alzheimer’s and other types of dementia in Orlando, Florida. The memory care community uses a variety of evidence-based, scientific care approaches to provide residents and their families with renewed meaning and purpose. Just east of downtown Orlando, the community’s location offers easy access to local dining, cafes, and shopping options throughout Orange County. The community is also conveniently located just a short drive to local and regional medical centers, in case of emergency. Understanding that memory loss impacts each resident differently, CERTUS makes it a priority to get to know your loved one on a personal level. The caregivers are specially trained to assist residents with Alzheimer’s and other forms of dementia while helping to minimize the symptoms of their disease. The services available include all-inclusive personal care services, as-needed assistance with daily living activities, fitness classes, move-in assistance, and more. The well-trained staff also helps residents enjoy the benefits that the community offers, like the transportation services, delicious dining services, on-site beauty shop and spa, theater room, and library room. Residents enjoy a full schedule of enriching activities and events that help to maintain a high quality of life. The community also provides secure indoor and outdoor spaces, offering residents a sense of safety and security as they enjoy life at CERTUS. With three floor plans to choose from, you or your loved one have options when it comes to living spaces. Each of the single-occupant apartments feature private bathrooms, large closets, and plenty of space for your favorite possessions. Families looking for temporary care options are welcome at CERTUS through their respite care service options. State Licensing Information To explore the licensing information and compliance histories of senior living communities in the state of Florida, visit the Florida Facility/Provider Locator database . Related Articles: Senior Living Advisors Understanding Sundown Syndrome Your Complete Guide to Memory Care

Family and resident feedback

4.7 out of 5 from 20 reviews

Read all on A Place for Mom

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.

★★★★★

Positive

My personal impression of Certus

The Certus staff is well-trained, professional and friendly. The food is of a high quality and healthy. The facilities are clean and the activities are frequent and keep the residents engaged. On a more personal note, my relative, who entered the facility with a noticeable stutter, now speaks much more clearly. Whether that is a result of the speech therapy he's received at Certus, or the better diet, or the fact that the administration of his previously prescribed medicine is now being administered properly is unk

AnonymousJanuary 28, 2026

★★★★★

Positive

Certus at Waterford Lakes

Certus 5 +++++++++. We were always kind and left with a thank you. Praise god where my mom is at right. Happy , takes her showers without force , a chef in site that makes phenomenal meals , clean , rooms always spotless. So blessed to have her out of there

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousSeptember 25, 2025

★★★★

Positive

would night recommend

Good design and much room for people. Living rooms, activity center, open area with tables for games, coloring, special events, couches by windows, place to shoot basketballs, Large screen TVs, outdoor court yards, little alcoves for sitting or watching TV, open space, not at all claustrophobic like some places I've seen. The the caregivers are very good, kind, helpful. The rooms are ample in size butost people do not stay in them during the day, but do other things like the activitiesor move around. Really a nic

See category ratings
Cleanliness
4.0 / 5
Friendliness
4.0 / 5
Value for Cost
4.0 / 5
Care Services
3.0 / 5
Activities
4.0 / 5
Staff
3.0 / 5
Meals & Dining
3.0 / 5
AnonymousSeptember 19, 2025

★★★★

Positive

Worth Your Consideration

My mom wasn't at Certus very long when her POA and Health POA (not her daughters), chose to move her to a different facility---an Assisted living facility with a memory care unit which is where she was placed. I was distraught over their decision. In my opinion, I view a memory care unit within an Assisted living facility a back hallway warehouse---a place for your loved one to go to die! And that's exactly what happened! I would highly recommend a family looking for a memory care facility to take a hard look at a

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Care Services
4.0 / 5
Activities
4.0 / 5
Staff
5.0 / 5
Meals & Dining
3.0 / 5
AnonymousMarch 11, 2025

★★★★★

Positive

Our families experience

This is an amazing facility. My mom was there about a year before passing away a few days ago. When incontinence became an issue at her last residence, we knew we had to find her a new place. That's when I contacted you and how we wound up at Certus. All I can say is thank you a thousand times over. My mother was always clean and well taken care of even though her memory loss made her aggressive and difficult to care for at times. I can't recommend Certus enough. When she became a hospice patient, they allowed her

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
JulieDecember 17, 2024

★★★★★

Positive

Top notch

The staff at Certus are great. They know everyone's name, are friendly, helpful and able to answer questions or respond to needs. They are kind and patient with residents. The facility itself is pleasant with large open spaces and good lighting where residents can walk, sit, and enjoy the surroundings. Food seems to be quite good. There are daily activities to engage residents in physical motion or to stimulate their minds. Special occasions such as holidays and birthdays are noted and celebrated. Periodically mus

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
4.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
4.0 / 5
CarolDecember 6, 2024

Verified overview

What we know from public sources

Care options
Memory Care, Assisted Living
Operator
Not yet resolved
Public price status
Not publicly found
Last source check
August 1, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Private Dining Room
  • Café or Bistro
  • Vegetarian
  • Meals Provided
  • Guest Meals
  • Professional Chef
  • Special Dining Programs
  • Restaurant Style Dining
  • Room Service
  • Pureed Meals

Health & wellness

  • Memory Care
  • Staffing & Ancillary Services
  • High Acuity Care
  • Medication Management
  • Non-Ambulatory Care
  • Incontinence Care
  • Diabetic Care

Services & convenience

  • Complimentary Transportation
  • Beautician
  • Grocery Shopping and Errands
  • Housekeeping
  • Laundry Service / Drycleaning
  • English
  • Spanish

Activities & engagement

  • Gardening Club
  • Educational Speakers / Life Long Learning
  • Tai Chi
  • Brain fitness / Dakim
  • Trivia Games
  • Live Musical Performances
  • Birthday Parties
  • Sensory-based Programs
  • Light Therapy Programs
  • Live Well Programs
  • Stretching Classes
  • BBQs or Picnics
  • Intergenerational Programs
  • Activities Off-site
  • Reminiscence Programs
  • Christian Services
  • Activities On-site
  • Holiday Parties
  • Catholic Services
  • Dances
  • Karaoke
  • Yoga / Chair Yoga
  • Cooking Classes
  • Day Trips and Outings
  • Art Classes
  • Live Dance or Theater Performances
  • Pet-focused Programs
  • Montessori Programs

Outdoor spaces

  • Outside Patio
  • Barber Shop
  • Private Bath
  • Library
  • Main Street Shops
  • TV Lounge
  • Outdoor Common Areas
  • Indoor Common Areas
  • Meeting Room
  • Beauty Salon
  • Jacuzzi
  • Piano or Organ
  • Fitness Center
  • Raised Garden Beds
  • Movie or Theater Room
  • Arts and Crafts Center

Apartment & room features

  • Wheelchair Accessible Showers
  • Air Conditioned
  • Garden View
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Ground Floor Units
  • Bath Tubs
  • Respite or Short Term Stays Offered
  • Handicap Accessible

Published by A Place for Mom. Features can change; confirm those that matter before touring.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
CERTUS at Waterford Lakes | Find With Care