English Meadows Blacksburg Campus

Dedicated, well trained nurses - Lousy management

Getting them to return security deposit becomes a time-consuming ordeal. And the management team shields themselves from having to deal with the public, forcing the front desk receptionist to take all the heat. If I had to do it all over again, I would search long & hard for a better facility. That's a sad statement to make, because the level of care provided by the nursing team is exceptionally good.

Awful management. The very worst.

I have to call the State Attourney on this facility because they have tried to over charge my mother in law since the day she moved in with my ill Father in law. They refuse to correct the billing & put random indescript charges on her bill EVERY MONTH! They threaten to charge late fees if the residents don’t pay and it’s a 2-3 hour ordeal every month to attempt get the bill straight and after 4 months we have had it and moved out. They blame everything on ‘corporate accounting’ in Roanoke and refuse to give us con…

Attractive, clean, with good services, activity, and menu. Would definitely consider if we hadn't find an equivalent facility closer to home. Also, for my Mom, the layout might not have been optimal. In the closer facility, she would step our of her room and be immediately in contact with people. Will still give five stars, however, because for someone functioning at a slightly higher level than my mother, this would be a great community.

Poor service/high turnover

The Crossings at Blacksburg is a new assisted living facility. I am a friend of a current resident. My friend is constantly saying how poor the healthcare service is. The level of care my friend receives is extremely low. There are never enough CNA's to cover the entire building. My friend can be in need of help, pull the call light to notify a staff member, and wait anywhere from 40-75 minutes waiting for assistance. Also, the percentage of turnover is very high, even in upper management. The food is awful. Most o…