Fairhaven

Misleading Marketing

If you are relatively healthy and expect to live at least another 5 years, stay away from ACTS communities. Beware of superficial appearances and do not trust anything you're told that isn't in writing. Take note that your contract is full of loop holes that ACTS can use to change things regardless of residents' recommendations. ACTS wastes money on window dressing and unneeded group activities, when the infrastructure is deteriorating, individual medical services are being curtailed or eliminated, and residents in…

Deterioration Since ACTS Takeover

Fairhaven has always had its issues, but since ACTS has taken over, thing have gotten worse. They have curtailed or eliminated paid services like medical transportation that some residents have relied on for over 10 years. They are investing $[removed] in superficial renovations to attract prospects, but the underlying infrastructure is falling apart. Also, Assisted Living rooms are very small and dreary, and no one wants to move there even if the they need more care. Instead, they would prefer to move out if the…

Poor leadership!

My relatives enjoyed living at Fairhaven but after ACTS took over the change to their in home nursing care was extremely disappointing and unreliable. In order to receive better quality in home care my relative chose to move out of Fairhaven. Their apartment was in exceptional condition when we moved everything out but it has been many months now and ACTS doesn't appear to be making an effort to find someone to take the apartment. We recently had a close friend whose relative visited the community to see what indep…

Assisted living is very small and not welcoming, but the independent living is awesome.

All in all a very positive experience.

Fairhaven worked for my parents. Plenty of activities. Good food. Very nice cottage. Natural setting which allowed them to feed birds and enjoy nature walks was far and away better than anything else we found. Helpful and caring staff were responsive to their needs. They found it easy to meet residents who became their friends.

Has everything

My grandmother lived at fairhaven for many years and loved it. She enjoyed all the activities going on there including bridge group, concerts, the hair salon, library, pool and of course meals with friends. When she became more ill and I was there by her side the staff comforted me as well as made sure she was comfortable. Her cottage was homey and made her feel independent while still getting the care she needed. I would recommend this place for others.