Grand Brook Memory Care of New Braunfels

[name removed] is phenomenal! She talked to us, listened to our needs and created a plan to bring our Uncle to Texas. We love the facility and the independence and privacy afforded to the residents. We are very excited to have him move in.

Very friendly and clean facility. They were extremely knowledgeable in the care of the patients. Definitely keeping it on my list.

Highly recommend

I like the security measures to make sure the residents can't leave or get in other residents rooms. I would definitely recommend to others!

Response from the community

Hi Karen, We really appreciate you sharing this. Safety and peace of mind for our residents and families is a top priority for us—thank you for the recommendation! Warmly, Grand Brook of New Braunfels

March 25, 2026

I was very impressed with the time they allotted to answer all my questions & tour the facility. Staff seemed very happy to be there, unlike other venues I’d visited. The facility has tried to capture some of the New Braunfels “feel” within the design, which I liked as well. Definitely a top contender for the needs we have at this time.

Response from the community

Thank you so much for sharing your experience! We’re grateful you felt welcomed, supported, and had the time you needed during your visit. Please know we’re here to support you as you take next steps and look forward to walking alongside your family. Blessings, Grand Brook New Braunfels

January 16, 2026

It’s so different in the morning and night with the staff

I was visiting my loved one last week and I primarily come in the mornings when I do come, but I decided to come in the evening because I was attending an event that morning. Long story short I was searching for somebody for over an hour. I needed assistance helping my loved ones   in the bed. I recently had surgery so I was unable to do it. I finally saw a little girl come from the one of the offices down where my loved one is so I asked her if she knew where everybody was at. She told me she would go get her mom.…

Response from the community

Thank you for sharing your experience last summer, shortly after our team began managing the New Braunfels community. We’re sorry to hear you had difficulty finding assistance during your visit. That is not the experience we want families to have. Your feedback is appreciated and helps guide our continued improvements. If there’s ever anything we can do to support you and your loved one, please don’t hesitate to reach out. Warmly, Grand Brook Memory Care

January 16, 2026

Chapters Living of New Braunfels

I think nobody can always be perfect. So hopefully they they are trying to do their best