HearthStone at Nona Lakes

Review for HearthStone at Nona Lakes

The resident care is very good. The food is very good. The common areas and rooms are well taken care of. They are clean and modern. I would recommend to others.

HearthStone at Nona Lakes

Following a change in executive leadership last year, the facility has seen a noticeable decline in management effectiveness. In January, rates increased significantly with no apparent improvements in services or amenities to justify the added cost. The facility continues to accept new residents without hiring adequate medical staff to support the growing demand, leaving an otherwise excellent care team stretched thin. Additionally, the facility went without a housekeeper for several weeks, resulting in resident a…

Review for HearthStone at Nona Lakes

They were available at the moment the price was reasonable and the place looks great. The only thing back then. I believe they didn't have enough caregivers on the floor. Sometimes we saw one person taking care of at least 12 to 14 patients

Great Community

This is such a beautiful community and the staff is caring and close to my parent as if they were our actual family member. I highly recommend this community to anyone looking for a place for their loved one.

Great Experience

The facility is beautiful. Brand new, high end amenities. Daily schedule full of things to do. Welcoming and friendly staff. They knew all of our names by the second day. They are also all very accessible if we have questions or feedback. Residents are very nice too. Food quality is excellent.

Response from the community

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience at our facility. It means a lot to us that you noticed the attention to detail in our amenities, the variety in our daily schedule, and the friendliness of our staff. Knowing your names by the second day is just one way we strive to make everyone feel at home! We're also glad you found the food excellent and the community welcoming—our residents truly are wonderful. Your feedback motivates us to keep delivering the highest level of care and hospitality. We look forward to seeing you again soon!

August 14, 2025

Excellent care and staff

I moved my mother here over 6 months ago and it has been the best decision. The facility is clean, the staff is wonderful, and my mother is well taken care of. I can't say enough great things about this place!

Response from the community

Thank you so much for sharing your experience! We're truly honored that you chose us to care for your mother, and we're thrilled to hear that it's been such a positive journey. Knowing that she feels well cared for and that our team has made a meaningful impact means the world to us. We take great pride in maintaining a clean, welcoming environment and having a compassionate staff who treat every resident like family. Your kind words are deeply appreciated and will be shared with our team—they’ll be so encouraged to hear them!

August 14, 2025