Holiday Willow Grove

Review for Holiday Willow Grove

The apartment itself is pretty great in size and they live in there comfortably. The activities are good too. However, the staff don't care about the residents, the food has gotten really bad, they don't provide the cleaning services that are paid for (though the facility itself is kept clean). We're looking to move them elsewhere

Response from the community

JC, thank you for sharing your review. Our General Manager is aware of your concerns and she would like to speak with you to learn more. We always want to provide the best experience for our residents and their families. Please reach out directly at the community, or you can email me at CustomerService @AtriaSeniorLiving.com.

July 30, 2026

My Holiday Willow Grove experience

Staff friendly & caring. We have a great 2 bedroom corner apt. with lots of windows. Very clean (remodeled after burst pipe a few yrs ago). Food 80%. Only one chair exercise class by a real person. Others are on You Tube - but it's a good 1/2 hr workout. There is Bingo 3-4 x a wk., Corn hole, Rummikub, Mexican, Rosary Communion, 4pm service on Sunday, Bible Study, prayer group, Monthly book group, arts & crafts. etc. I do cook some despite no stove. I have a toaster oven, crock pot, rice cooker (it can boil eggs).…

Willow Grove

I stayed with my Mom for the first week of her moving in. So I got to eat the meals, deal with the staff, and engage in the activities and the overall community. That week left me confident in knowing the quality of care and the support available. It was a 4 out of 5. The only complaint I have is there does not appear to be enough serving staff for meals. Breakfast is lightly attended as only a 1/4 of the residents come down, but it can take an hour after being seated to get lunch and dinner. There is only an hour …

Confused identity

One thing I would say is that they need to decide whether they are an independent living facility or an assisted care facility. They don't seem to want the responsibility of being an assisted care facility, but there isn't a lot of independence either. They don't provide a dish washing machine. She has to share a community clothes washer with the entire floor, which they can only use at certain times. They don't allow her to have any kind of stove or crock pots. They told her she could have flowers on her porch and…

Response from the community

Christine, I want to thank you for taking the time to leave a review, which our General Manager is aware of. She is available to speak with you further, as the feedback is certainly helpful and important. Feel free to reach out to the community directly, or you can email me at CustomerService @AtriaSeniorLiving.com if you’d like.

June 12, 2026

Everyone was very polite and helpful when I brought my mom for a tour. [name removed] is well loved in the facility and knows her clients. We joined some residents for lunch. The food I would rate as good not great. The meat was easy for my mom to cut with a fork which is important at her age.

Tour was very helpful. We were shown a model unit and an actual available one. We observed the home in action during mealtimes and. Were even offered a meal. Many residents out and about visiting with one another. Very friendly atmosphere and all residents were seemingly very happy to be there! Staff were informative and willing to help. It turned out to be our chosen place to reside.