Ivy Park at Hayward

Our experience

We like the facility itself, the food and their staff members. Based on the experience we have had, we would recommend Ivy Park at Hayward to other families.

Response from the community

Thank you for taking the time to share your kind review. We are delighted to hear that you have had such a positive experience at Ivy Park at Hayward and that our community, dining program, and dedicated team have made a meaningful impression. Your recommendation means so much to us, and we are grateful for the trust you have placed in our team.

July 22, 2026

Good program director, thin amenities otherwise.

The choosing process was a "hard" sell, according to mom. I'm glad she decided to move. The intake and orientation process was almost non existent for independent living. The food is largely wheat based, and the menu is limited. The employees are friendly on the surface, but generally unavailable for help. They turn off the heat in the common areas around 7 pm, so mom doesn't want to stay down there and watch movies, which she would enjoy. It is hard to find parking to visit unless you want to call in to the front …

Response from the community

Hello and thank you for taking the time to share your feedback. I’m glad to hear there are aspects of the community that have been positive, including the programs and overall environment. I also appreciate your candid input regarding the move-in experience, dining, amenities, and overall support. I understand how important these elements are to daily life and to your mom’s overall satisfaction. I would like the opportunity to connect with you directly to better understand your mom’s experience and explore ways we can improve it. Please feel free to contact me at 510-727-1700. Sincerely, Joseph Villanueva Executive Director

May 14, 2026

Thourough tour and welcoming feeling. There was ample time for questions. Appreciated the cookies and the brochure information.

Response from the community

Hi Mary, Thank you for visiting and for sharing your experience. We're so glad to hear the tour felt thorough and welcoming, and that you had ample time to ask questions. We're also happy you enjoyed the cookies and found the information helpful. We appreciate you taking the time to share your feedback.

May 12, 2026

Elavator gets busy during peak times of the day. Rooms are clean and well designed. Hand held shower could be closer to the bench for easiler and safer access.

Response from the community

Hi Robert, Thank you for sharing your feedback. We’re glad to hear that you’ve found the rooms clean and thoughtfully designed. We also appreciate you noting the elevator traffic and the suggestion regarding the shower setup. Input like this helps us continue looking for ways to improve the experience and comfort of our residents at Ivy Park.

March 11, 2026

Review

Very simple and solid management. Food was good . Great activities. Management was consistent and caring. Wish they had not passed management onto [name removed]

Response from the community

Hi Thomas, Thank you for taking the time to share your experience. We're glad to hear you felt the management was steady and caring and that you enjoyed the food and activities. Leadership transitions can bring change, and we understand that can feel different. Our focus remains on maintaining a supportive environment for residents and families with consistency, quality programming, and attentive service at the forefront. We appreciate your feedback and your time sharing it.

February 26, 2026

Nice Place, Missing Good Management

Positive include the facility and some very nice staff. Not positive is being understaffed in the dining and caregiver team. Clearly, management was new and making it up as they went, had very poor communication and follow through on some items. You never saw the supervisors and above managers or directors. Onboarding was non-existent and we only heard from the Exec Director when we gave notice.

Response from the community

Hello, Thank you for sharing your honest feedback. I appreciate your kind words about our community and the team members who made a positive impression, and I’m truly sorry to hear that staffing, communication, leadership visibility, and onboarding did not meet your expectations during your time with us. These are extremely important areas, and I take your concerns very seriously. I would welcome the opportunity to speak with you personally to better understand your experience. Please call me at 510-727-1700 if you’d like to share more. I value your feedback and would appreciate the chance to connect. Sincerely, Joseph Villanueva Executive Director

March 30, 2026