Ivy Park at Palo Alto

Review for Ivy Park at Palo Alto

The food is good and the overall environment is warm, friendly and clean. The rooms are on the small side though bathrooms are spacious. There are a variety of activities including an excellent chair exercise class and a beautiful backyard. The response time is sometimes up to 20-30 min after a resident presses the call button. Communication between the nursing director, med techs and caregivers is sometimes lacking. It can be hard to get extra care in a timely fashion when special needs arise.

The place is very clean and pleasant. The residents seem very happy and social. The staff seemed knowledgeable and very professional.

Ivy Park has been great for my mom

My mom moved to Ivy Park a couple of months ago and so far, we've had a wonderful experience. The staff have been very kind, caring, and responsive. The facilities are very nice and well maintained. The dining is also nice, with good selection and good quality food. And the activities are also great.

Response from the community

Hi Mark, Thank you for sharing your experience. We’re so glad your mom’s transition has gone well and that you’ve felt supported by our caring team. It’s wonderful to know she’s settling in comfortably and enjoying daily life. We appreciate your trust in Ivy Park.

February 26, 2026

Had a great tour of Ivy Park with [name removed]. The residence is newly remodeled and showed very well. The residents were welcoming and seemed happy to be there. There are lots of activities each day. I loved all the natural light in the dining room and each apartment has a good amount of light, too. The staff I met were professional and caring.

Response from the community

Hi Heather, Thank you for touring and for sharing your experience. We're glad to hear you found Ivy Park welcoming and well designed, with bright spaces, engaging daily activities, and a caring, professional team. We appreciate you taking the time to share your kind feedback.

January 26, 2026

Review for Ivy Park at Palo Alto

I would say their communication could be more organized. I would have liked a step by step outline of the process. There was some miscommunication in the beginning and we lost an apartment that we liked and I could have used a more step by step for the move in and drop off. They are all very kind and professional. The folks at the front desk are kind. Kyleigh the medical director is amazing.

Response from the community

Hi Anonymous, Thank you for sharing your experience and for your kind words about our team, especially Kyleigh and our front desk team. We’re glad to hear you felt supported by their kindness and professionalism. We also appreciate your feedback regarding communication and the move-in process—it’s important to us, and we’ll use it to continue improving the experience for future residents and families.

June 25, 2025

Our experience

The food is very bland, however the atmosphere was very pleasant with spaces to meet visitors in the back garden and the balcony garden of the locked ward. The outings were looked forward to. The staff were cheerful and very helpful.

Response from the community

Thank you for sharing your experience. We're glad to hear you enjoyed the atmosphere, outdoor spaces, and the positive interactions with our team. We also appreciate your feedback on the dining experience—input like yours helps us continue to improve.

June 25, 2025