Community profile

MERCY HOUSE

550 Rock St, New Braunfels, TX

Assisted LivingMemory CareIndependent LivingBoard & Care Homes

4.240 reviewsRead reviews

About the community

About MERCY HOUSE

Mercy House is located in New Braunfels, Texas. WE ARE DOING IN PERSON TOURS. It has one community located in Cross Street and the other strategically positioned in Rock Street all within the beautiful small town of New Braunfels. The community, that provides memory care to the residents of Texas, has a beautiful neighborhood with shops, stores and easy access to transport convenient for residents. The Mercy House…

Published floor plans

1 Bedroom

Assisted Living · 1 bedroom

Published starting price

$4,000/month

Care fees not included

Checked August 1, 2026
Schedule a visit →

Semi-Private

Assisted Living

Published starting price

$4,000/month

Care fees not included

Checked August 1, 2026
Schedule a visit →

1 Bedroom

Memory Care · 1 bedroom

Published starting price

$4,000/month

Care fees not included

Checked August 1, 2026
Schedule a visit →

Semi-Private

Memory Care

Published starting price

$4,000/month

Care fees not included

Checked August 1, 2026
Schedule a visit →

Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

1 Bedroom$4,000 observed · tracking future changes
$4,000Aug 1, 2026

One source-published starting price observed so far. No price change has been observed yet.

Family and resident feedback

4.2 out of 5 from 40 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Positive

The right fit!

Mercy House was the right fit for [Name removed]. He was happy there , and during the almost 8 months he was there, there was very little staff change, so he became very comfortable interacting with the same people. It's a very different place from most memory care facilities. Much more home-like. I almost felt like he was with relatives. I popped in at all different times, day and night, and never saw anything that worried me. The place could use a little bit of a facelift, but that didn't affect the experienc

Vicki NJuly 17, 2026

★★★★★

Positive

The best I could had ever made

My husband has had such great care. The entire staff is caring and the food is delicious. If up to it they have activities to participate in. All in all its just a wonderful place.

AnonymousMarch 19, 2026

★★★★

Critical

Serious Safety and Supervision Concerns

I do not recommend this facility. We met with management on [Date Removed] regarding ongoing safety and care concerns. The front gate has been broken for months, wheelchair access is difficult to not possible, and exterior areas had wasp nests, debris, and slip hazards. Cameras are not monitored, some do not work, and evening/overnight shifts are not overseen. Despite being told residents are checked every two hours, our family-installed camera showed our father placed in bed mid-afternoon on [Date Removed] and le

See category ratings
Cleanliness
2.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
1.0 / 5
Meals & Dining
1.0 / 5
Amy LFebruary 23, 2026

★★★★

Positive

Review for Mercy House New Braunfels

This community feels very homey and welcoming. The staff genuinely seem caring and attentive, and the higher staff-to-resident ratio is definitely reassuring. The only reason I'm giving four stars instead of five is that the building could use some upkeep, both inside and outside, as parts of it feel a little run down. Overall, still a positive experience.

AnonymousFebruary 12, 2026

★★★★★

Positive

The staff is warm, caring, and patient, and they truly treat residents like family. The environment is clean, peaceful, and welcoming, and you can tell they put their heart into everything they do. I’m so grateful for the compassion and support they provide every single day. Highly recommend!

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Staff
5.0 / 5
Jill DDecember 9, 2025

★★★★

Positive

Review for Mercy House New Braunfels

The staff is great lots of activities the food is okay looking. I would and have recommended Mercury House to others who are needing to find care for their loved one.

AnonymousSeptember 22, 2025

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living, Board & Care Homes
Operator
Mercy House
Public price status
Published starting price available
Last source check
September 5, 2026

Campus care settings

Assisted living

MERCY HOUSE

16 licensed beds · License 312459

Classification and identity evidence

Why this community appears in these categories

Board & Care Homes

Current Texas HHSC licensed Assisted Living Facility with 4 through 16 licensed beds. Texas defines 16 or fewer beds as a small facility; capacity is an explicit small-home proxy, while Texas does not certify the marketing label Board & Care. Owner remains a licensee identity. Only an explicitly labeled Management Company is used as operator evidence. The directory does not establish current availability, price, or fee.

Official-source proxy—not an official marketing classification · observed September 5, 2026
  • LICENSEE: DARSEA I, LLC · Texas Health and Human Services Commission · official source ↗
  • STATE FACILITY LICENSE: 312459 · Texas Health and Human Services Commission · official source ↗

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Kosher
  • Pureed Meals
  • Vegan
  • Gluten-free
  • Room Service
  • Anytime Dining
  • No Sugar
  • Meals Provided
  • Special Dining Programs
  • Guest Meals
  • Low / No Sodium
  • Organic
  • Vegetarian

Health & wellness

  • High Acuity Care
  • Memory Care
  • Diabetic Care
  • Staffing & Ancillary Services
  • Medication Management
  • Incontinence Care
  • Non-Ambulatory Care

Services & convenience

  • Property Convenient to Public Transit
  • Cats Allowed
  • Pet Care Available
  • Weight Limit (lbs)
  • Dogs Allowed
  • Laundry Service / Drycleaning
  • Housekeeping
  • Beautician
  • Spanish
  • English

Activities & engagement

  • Intergenerational Programs
  • Dances
  • Other Religious Services
  • Catholic Services
  • Holiday Parties
  • Birthday Parties
  • BBQs or Picnics
  • Stretching Classes
  • Forever Fit
  • Live Well Programs
  • Gardening Club
  • Protestant Services
  • Live Musical Performances
  • Trivia Games
  • Bible Study Group
  • Yoga / Chair Yoga
  • Devotional Activities On-Site
  • Karaoke
  • Pet-focused Programs
  • Live Dance or Theater Performances
  • Visiting Chaplain or Priest
  • Christian Services
  • Activities On-site

Outdoor spaces

  • Indoor Common Areas
  • Beauty Salon
  • Outdoor Common Areas
  • TV Lounge
  • Outside Patio
  • Barber Shop
  • Raised Garden Beds
  • Piano or Organ

Apartment & room features

  • Air Conditioned
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Respite or Short Term Stays Offered
  • Ground Floor Units
  • Wheelchair Accessible Showers
  • Cable or Satellite TV

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked September 5, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required