Morningside House of Laurel

Warm and Welcoming

The staff overall have been very warm and welcoming to my mom and our family. They have attempted to address any concerns or issues we have discussed. They have a Can Do attitude and seem to want to help. The residents seem happy there, too!

Response from the community

Michelle, thank you for your kind review and perfect ratings. We are so pleased to hear that your mother and family have felt welcomed and supported by our team. Creating a caring environment where residents feel at home and families feel heard is at the heart of what we do. We appreciate your recognition of our staff's willingness to address concerns and their positive, can-do attitude. Thank you for trusting us with your mother's care and for sharing your experience with others.

June 24, 2026

Quality Care -including for caregivers that need a rest.

We chose this facility because of its convenient location, competitive daily rate, cleanliness, and responsive staff. The level of care was exactly what my husband needed, and he especially loved the food and activities offered.

Response from the community

Thank you for sharing your experience. We’re pleased to hear that our community was a good fit for your husband’s needs and that your family found value in the care, environment, and support provided. We truly appreciate your trust and kind words.

May 29, 2026

Ghosted

The staff is wonderful, the rooms are decent sized, well lighted and airy with plenty of closet space. The building is very clean with nice decor. My biggest issue, and one that came up only recently, is the lack of communication from management. I have called the last three days in a row and asked for return calls and have not heard from them. I am sure that they have gotten my messages because the receptionist is great and always on top of things.

Response from the community

Thank you for your feedback. We’re glad to hear you’ve had positive experiences with our team, community, and environment. We sincerely apologize for the frustration caused by the lack of follow-up communication and understand how important timely responses are. We appreciate you bringing this to our attention and will use your feedback to improve.

May 29, 2026

Helpful and friendly staff

1. [name removed] in Sales was very empathetic and patient during the application period. She is invaluable. 2. [name removed] in Accounts gave timely replies and corrections to financial queries. 3. Members of my family who live in the same state sent me videos of a lively dance party celebrating her recent birthday! 4. She looks well cared for

Response from the community

Thank you so much for sharing your experience! We’re glad to hear you felt supported throughout the process and that communication was helpful along the way. It’s wonderful to know your loved one is enjoying special moments and looks well cared for. Your trust means a great deal to us.

April 29, 2026

The facility is currently being "refreshed," which means lots of noise as floor is taken up and lots of dust. This detracted somewhat from our visit, since it was not possible to see the place as it will be. Also we could not see how the activities were doing, since there were none going on.

Response from the community

Thank you for taking the time to visit and share your feedback. We understand how the current updates may have impacted your experience and appreciate your patience as we work to enhance the community. These improvements are aimed at creating an even more comfortable and inviting environment for residents and families. We’d be happy to welcome you back once the work is complete so you can see the community at its best.

March 25, 2026

Morningside: Where Every morning Begins Brighter

Our family could not have found a better place for our relative to recuperate. Morningside House were our family away from home. They were everything they say they are and more!

Response from the community

Thank you so much for your thoughtful words. We’re honored that Morningside felt like a “family away from home” during your relative’s recovery. It means a great deal to know our team was able to support your family during that time. Your trust and appreciation are truly valued.

March 13, 2026