Navion of Cotswold

Out families experience

The care staff have been very good with Peggy. Have had trouble getting feedback from administration a bed issue. Made first contact on [Date Removed]. Took 3 or 4 contacts before we heard anything back, which was several weeks. Still have not heard anything after their first call back now going on 8 weeks since my original contact in May 16. Issue still not resolved. Don't know if you're aware, they were bought by Navion.

our families experience

Some of the employees were very friendly. The initial contact with the administrators was great. They were very helpful and connected. I like their text message updating family members about events. They have recently been purchased by another company. We are still navigating the change on management. Waiting to see if this will positive. We don't like the high turnover with staff. Some staff are not as friendly and seem to be less concerned about the care of the residents. The physical therapist didn't follow thro…

Response from the community

Thank you for your feedback. We're glad to hear you had positive experiences with some of our team members. We're sorry to learn of your concerns regarding staff turnover, care, and follow-through on the wheelchair order. Please contact us directly so we can learn more and address your concerns.

June 16, 2026

Review for Charter Senior Living of Charlotte

The staff appear rotate a lot, calls are not returned or are delayed, was just sold to another company. Had multiple meetings to address concerns and did not make much progress

Our experience

What we think they could improve on would be better communication among staff. Always have to start from scratch with every nurse and admin.

Review for Charter Senior Living of Charlotte

My aunt likes the ascetics, feels safe but dislikes the unfriendliness of the staff and high turnover. She mentioned that the therapist spends more time note taking than therapy

Review for Charter Senior Living of Charlotte

[name removed] only stayed 22 days. He passed away. I was impressed at first. [name removed] had trouble with seeing. At meals they sat food down and walk away . Sometimes spilt his drink. He did not like food. I truly think they were not truthful with ME.HE WAS UMHAPPY and so was I. So I was bringing him home. He had cold and uti. It took to long to get any thing done. I'm very disappointed with them