Premier Residences of Reno

Very good care

We moved our Aunt into 5 Star of Reno a year and a half ago. She fit in almost immediately and has received very good care there. I feel the staff are very caring and attentive and they really try to have interesting and varied activities for the residents. My Aunt particularly enjoys the exercise classes, physical therapy, and the drumming classes.

Response from the community

Thank you so much for your kind words Jeff! We're thrilled to hear that your aunt is enjoying her time at Five Star Premier Residences of Reno and benefiting from our many activities, exercise classes, and PT offerings. It is our honor to have her call this her home and we’re grateful for your kind words.

October 2, 2024

Thumbs Up

The overall experience is a solid 4. Cleanliness is a 5. Friendliness of staff is a 5. Quality of care is a 4. It's difficult to provide assistance for a Parkinson's patient. My caring for a husband with Ataxia would rate a 4 as well because you can't keep up with this kind of person. Meals, I've eaten there and it's not a 5 star kind of dining, but the food is presented well, tasty and made fresh in house. However, the kitchen has changed hands. Based on my past experience, I would give it a solid 4. They have a n…

Response from the community

I am the Executive Director and want to thank you for your detailed review of Five Star Premier Residences of Reno. We’re pleased to hear that you found our team to be top-notch, and that our cleanliness, activities and dining options have always stood out to you. We always strive to provide 5-star service in everything we do, and I’d welcome the chance to discuss any concerns you may have to ensure we’re meeting your expectations. Family feedback helps us improve and continue to offer a great experience for all our residents and I look forward to speaking with you.

September 10, 2024

On [date removed] I took my 88-year-old father to visit this pretty location in Reno. We visited with a sales counselor who told us about this property and wisely shared the importance of being “proactive rather than reactive” when making a decision about when to make an important move like this. We were impressed with him and his conscientious, kind, patient, and respectful demeanor. He showed us the fantastic movie theater, serene exterior areas, and we could appreciate that they have an impressive, elegant libra…

Response from the community

María, thank you for visiting us and taking the time to share your lovely feedback. We are delighted to read how much you and your father enjoyed your visit to Five Star Premier Residence of Reno. Our team takes great pride in providing a welcoming and informative experience, and we appreciate your kind words for the sales counselor who so abely helped you envision life here. Your recommendation means a lot to us, and we look forward to seeing you again soon!

July 17, 2024

Freedom and peace of mind

As a single senior woman with no family locally, I chose to live at Premier Residence of Reno because owning and maintaining a house with a large yard became too much of a burden and expense. Living here I enjoy the variety of meals served all day long, the weekly housekeeping, the activities and weekly field trips, and the peace and quiet of the beatiful surroundings.

Response from the community

We are thrilled that when you were ready to say goodbye to caring for your house and lawn you chose Five Star Premier Residences of Reno for a maintenance-free lifestyle -- where you also found great food, engaging activities and wonderful neighbors to share it all with!

September 19, 2023

HOME after 60-yrs TOGETHER

60-yrs included 50-yrs running a High-Tech Information Firm. My wife suffered a stress related stroke in 2020 and I a US Navy service-disabled Veteran of Vietnam, realized a need to revise plans for retirement. We closed that High-Tech Info Firm! Our daughter (at Lake Tahoe) found Five-Star Assisted Living Facility for us. The 5-Star support staff has provided guidance for mending as proven by the past year! • Front desk (concierge & Mgmt.-Team) focal point to address & alert us of all. • Support staff included …

Response from the community

Thanks for sharing your story Frank. We are glad your daughter pointed you in our direction as it has been our honor having you here this past year. We appreciate your kind words for all the aspects of life here that you enjoy, and are delighted that you call Five Star Premier Residences of Reno your home!

September 19, 2023

Living Experience

Dad mostly enjoys living at Premier 5 Star. The care is good when they have enough employees. They do have a problem keeping employees. They’ve been short staff for a long time. I believe it’s been going on 3 years. Due to the short staff the dining room is closed, so the food is delivered to the resident. The food arrives cold and unappetizing.

Response from the community

Gae -- thanks for your feedback. While it is great to read that your dad enjoys life at Five Star Premier Residences of Reno, we always want to exceed the expectations of our residents and their families. Note that our Independent Living dining room is fully open and our Assisted Living dining room is currently open most days for breakfast and lunch. Residents are always able to go to either of the dining rooms, and we hope to continue our successful hiring push so both dining rooms can be open for all meals. My Food and Beverage Director and I would love to chat with you and your dad about his experiences and make sure he is aware of his dining options, and to ensure he is getting the wonderful meals he deserves. Please contact me at the community at your earliest convenience.

September 8, 2023