Prestige Senior Living High Desert

Review for Prestige Senior Living High Desert

Care providers are great. Just one was rude and nasty. Told management about it and I have no idea what they did about it. Also, someone managed to order 7 DVDs on my husband's Amazon account. I have intercepted 5, but 2 that were delivered never shows up when I went to visit. No way to prove who might have done it. Had to close his Amazon account. He says he didn't order them. Besides, no DVD player in room. The food is good. Really. No complaints. I had one of the best cheeseburgers ever there. Room size is adeq…

Peace of mind

The wonderful caretakers! They have great attitudes and are always making my family smile.

Review for Prestige Senior Living High Desert

The staff were all great The food was good, and the room was clean. I would recommend them to others who are searching for a place for their loved one.

Response from the community

Thank you for taking the time to leave a review about your experience. We are so glad to hear that it was a great one! We take great pride in creating a homey and safe environment for our residents and are so happy to hear when that is felt immediately. We're glad to have you as part of our community of caregivers. We appreciate you!

January 9, 2026

Caring and Amazing.

Everyone there was kind and helpful, they were wonderful. I do recommend it to others.

Response from the community

Tami, Thank you for such a wonderful review! We are so happy to hear that you had a positive experience with our team and community. We're glad to have had the opportunity to serve you.

August 21, 2025

Overall experience was good.

The RN was excellent, conscientious, knowledgeable and kind. The caregivers were kind. But the weekends were short-staffed. Mom was left in bed on a Sunday until 12:30. They were able to get Mom admitted to the facility very quickly and we really appreciated that.

Response from the community

Thank you for taking the time to review our community and share your experience! We are sorry to hear about your moms longer wait. We sure hope you will connect with our Executive Director to ensure that this is not the norm for your mom moving forward. We hold ourselves to a high standard and it all starts with the care we provide. We are grateful for the opportunity to care for your mom and looking forward to improving her experience with us.

August 6, 2025

Poor experience

We did not have a favorable experience. The list is long- mostly related to undertrained staff, staffing shortages and staff members who just had no business caring for a vulnerable elderly resident. There were some caring conscientious care givers, but that was not the norm. The facility may be OK for residents living independently, but completely unacceptable for residents who need a higher level of care.

Response from the community

Thank you for your feedback. We take your experience seriously and want you to know it’s not being dismissed. When families entrust us with the care of a loved one, that trust should be honored every time. We’ve taken clear steps to prevent this from happening again, including reinforcing training, increasing oversight, and strengthening our hiring and staffing processes. We appreciate you taking the time to shed light on your experience- though we are sorry it wasn't better. We’re committed to earning back trust- and will continue to do so one action at a time.

June 25, 2025