★★★★★
PositiveExcellent tour and I will be working toward moving my mother into this facility. Thanks for everything.
Community profile
695 Orchard Heights Road Northwest, Salem, OR
★ 0.531 reviewsvia A Place for Mom ↗
About the community
Shrouded by slender, emerald green trees, this community offers a peaceful setting for retirement in the wonderful city of Salem, Oregon. The exterior features stone accents, which revitalize the classic building, while the interior features neutral colors and traditional touches, which provide a warm, home-like atmosphere. At Prestige of Orchard Heights, residents can live as independently as they’d like, with lifestyle accommodations for independent and assisted living. Residents of Prestige of Orchard Heights wake up to a refreshed activities calendar daily. With an engaging program and exceptional services, you get to actively enjoy your favorite pastimes. And, when you’re looking to venture out into the city, Salem offers several activities within reach. Down the street from this community, residents can visit Xicha Brewing for some Latin food and drinks, Roth’s Fresh Markets to grab some groceries, or the West Salem Goodwill to discover vintage goods. You can even cross the bridge to enjoy outdoor activities at the Riverfront City Park. Prestige Senior Living Orchard Heights Amenities and Services Prestige of Orchard Heights features a wellness-centered lifestyle program called Celebrations. This program is designed to help residents celebrate life’s small pleasures, while helping them reach their optimum level of health. The program’s philosophy embraces six pillars of wellness: make new friends, live better, express yourself, expand your mind, make a difference, and enjoy life. This philosophy is reflected within the activities which range from lifelong learning courses and art classes to fitness classes and off-site trips. If some days you prefer to take things at your own pace, you can take advantage of the community’s incredible amenities. You can enjoy meals in the restaurant-style dining room, get styled in the salon, cozy up and read by the fireplace, snack on popcorn while watching movies in the lounge, or relax in the multiple living areas. If you’re looking for fresh air, you can stroll the interior courtyard, or tend to your favorite plants in the raised garden beds. To help residents live free of worry, the friendly staff is there to provide support every step of the way. The staff takes care of daily chores, such as housekeeping, laundry, scheduled transportation, grocery shopping, and running errands. In addition to that, they offer services such as assistance with activities of daily living, medication management, and other personal needs. They also happily accommodate unique care types by providing several service options: short-term respite stays, coordinated hospice care, and coordinated rehabilitation and home health services. Living Arrangements and Unit Features At Prestige of Orchard Heights, you can choose to live alone or with the companionship of another resident. You can choose from private and semi-private studio and one-bedroom apartments. You can even select an apartment featuring a kitchenette that enables you to cook when you please. Furthermore, you’re welcome to bring your pet friends along to keep you company! Care Types Offered Prestige Senior Living Orchard Heights is an assisted living facility , which in the state of Oregon is a facility which offers and coordinates a range of supportive services available on a 24-hour basis to meet the activities of daily living (ADL), health, and social needs to six or more residents. The facility consists of fully, self-contained, individual living units. Prestige Senior Living Orchard Heights Inspection Reports Related Articles 4 Reasons Why Independent or Assisted Living May Trump Living Alone Friendship, Food, and Peace of Mind: 5 Top Assisted Living Benefits Furry Friends Welcome: A Guide to Pet-Friendly Senior Living
Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.
★★★★★
PositiveExcellent tour and I will be working toward moving my mother into this facility. Thanks for everything.
★★★★★
CriticalTotally misrepresented initially. Low number of workers. Very rude and dishonest administrator. Things have leveled out finally but I was told I was going to be included in monthly reviews. Not. I was told her fees would be $[removed]+ for level 6+ care. Her bill was $[removed] plus. I put calls in to admin, marketing dept and finance dept. never returned my calls. Not one to this day. Very disappointed. But… have nowhere else to take her. [name removed] was really having a hard time w the transition and upset quit…
Response from the communityKristy, We’re sorry your experience getting started with us didn’t meet your expectations. Transitions like this are never easy, especially under difficult personal circumstances, and we regret that it added stress to an already emotional time. While we understand that not everything went smoothly early on, we’re glad to hear things have since leveled out. Our team has made meaningful progress in strengthening communication, improving care coordination, and addressing concerns more proactively. That said, if your experience still feels like a one-star, we’d like to better understand why that is, and what it would take from us to make it better. We’re here, we’re listening, and we’re willing to keep working toward a better experience for both you and your loved one.
June 25, 2025
★★★★★
CriticalDirect care staff were wonderful, management very poor. When my mother was there, the facility had very poor management who were not the least interested in returning my calls or meeting with me. Shortly before my mother passed away, the manager was relieved of their duties and a temporary person was brought in from the home office. My mother only lived a few more weeks after this transition so I can't speak to any issues regarding improvements in that area. People considering the facility should really investigate…
Response from the communityHi there, we'd be happy to discuss your concerns with you further. Please contact us at your convenience.
July 15, 2024
★★★★★
PositiveOur family had an in person tour with Prestige Senior Living and we thought it was a great tour experience, all of the staff members were really nice and did a great job presenting what they had to offer.
Response from the communityHi Judith, thank you so much for this great review! We're so happy to hear that you enjoyed your tour and our community. Please let us know if we can be of further assistance!
May 31, 2023
★★★★★
PositiveThey have an incredibly caring staff working in the memory care program. These staff members were always attentive to the needs of my mother. They were especially wonderful on the day my mother died, not only providing care to my mother but to me as well.
Response from the communityHi Tom, thank you for the kind words. We're so sorry for your mother's passing, she was a valued member of our community. We're happy that our team was able to bring both her, and you, comfort during a difficult time. Please reach out if we can ever be of further assistance.
November 29, 2022
★★★★★
PositivePrestige Orchard Heights is a smaller facility so the staff is smaller and they all know the residents individually. They are able to build that relationship with them and that is golden when you are leaving your parents at a facility. We know that she is well taken care of and with people who really care.
Response from the communityHi there, thank you for this great review! We're so glad to hear that your loved one is having a great experience with us, and that the dedication of our team comes through for you. Please let us know if we can be of further assistance!
August 25, 2022
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