Prestige Senior Living Southern Hills

family experience

Their food could be less sweet. There is a lot of staff turnover. They did go out of their way to get [Name Removed] entered the second time. They sent a nurse out to enroll him.

Prestige Senior Living Southern Hills

The first day [name removed] had some issues with the shower, but after that his stay went smoothly. The staff were very friendly and helpful. Yes, we would recommend Prestige Senior Living Southern Hills to other families.

This community and company are a shame. The turnover is terrible. Prestige has had 8 Executive Directors in the last year. There is no accountability for staff when breaking state regulations or Prestige company policies. The only Executive Director they had that tried to hold staff accountable, they fired. Why? Because accountability hurt staff feelings. Think twice before moving your loved one into this community if they are more concerned with staff feelings than doing the right thing, how well are they going to…

Response from the community

Thank you for sharing your perspective. We take concerns related to leadership stability, accountability, and regulatory compliance seriously. Prestige Senior Living operates in alignment with state regulations and company policies, with the safety and well-being of our residents as the top priority. When concerns arise, they are reviewed and addressed through established processes designed to protect residents, team members, and the integrity of our communities. We recognize that leadership transitions can raise questions, and our focus remains on maintaining strong oversight, supporting our teams, and ensuring consistent, high-quality care. We welcome families to visit, ask questions, and experience our community firsthand.

January 9, 2026

Very Nice Community

Moving our parents into assisted living was a tough decision. Prestige Southern Hills has done a great job of welcoming them and treating them like family. They are always happy to help when needed, but also allow for independence whenever possible.

Response from the community

Chris, Thank you for such a generous review! What an honor to care for your parents. This year was not the easiest to make a move with some of our ongoing construction projects- but we are eager to take their experience next level as these projects wrap up. Thank you for entrusting them to our care, and for taking the time to share your experience. If there's ever something we can do to improve- please don't hesitate to reach out to our Executive Director. We are committed to their continued flourishing.

May 29, 2025

Great Facility

This facility has been great to work with from the moment I walked in till present. My Mother loves it! The staff has been great to work with from the nursing staff, caregivers and dining room staff delivering meals.

Response from the community

Debbie, Thank you for such a lovely review! We are so happy to hear that your mother is happy here. It's music to our ears and a privilege to care for her. We appreciate you!

May 29, 2025

has room for improvement

The food and coffee was always served cold. Family was told the medications of member would be used before bubble meds where ordered. They did not use more than 2 doses before ordering bubble packs which cost the family an additional [ fee removed] vs using up the 3 months supply of meds. My grandma was only there 2.5 weeks before she recovered enough to come home. I asked staff why meds where ordered before using even a week's worth they had no answer. Also my grandma always had to ask for her meds they serve tha…

Response from the community

Thank you for taking the time to leave us a review! While we too are disappointed by your experience, we are committed to improving where we can! You will be glad to know that we have made some changes to ensure that both our food and coffee are being served fresh and hot. In addition to this, we are investigating the reason your grandmother may have been told she can only receive her medications in the dining room, as this is not our policy. We are sorry to hear about her experience and have taken this review very seriously. Thank you for bringing this to our attention. If you have additional concerns, we would welcome you to bring them to the attention of our Executive Director so that we can continue to improve. Be well!

December 17, 2024