Community profile

Promenade at University Place

1228 Western Ave, Albany, NY

Assisted LivingMemory CareIndependent Living

★ 1.57 reviewsRead reviews

About the community

About Promenade at University Place

Cozy interiors combined with our quaint grounds create a picturesque atmosphere at Promenade at University Place, where we offer assisted living and memory care services in Albany, New York. Promenade at University Place is located in the center of New York State’s capital, surrounded by many historical districts and cultural events. Our more scholarly residents will be thrilled to reside across the street from…

Family and resident feedback

1.5 out of 5 from 7 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Critical

Recommend elsewhere if possible

The staff has a lot of turnover and a lot of incompetence. The administration is noncommunicative and secretive. We've caught them in lies. The day before I went to Florida to bring my mother up to assisted living in NY my husband and I signed the paperwork. At that time (and not ever before) they informed us of resident deaths from legionaires disease a few years prior. I discovered they were overcharging my mother for months last fall. The health office is VERY unorganized. The med techs made several mistakes…

Verified ReviewFamily/friendAssisted Living

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Cleanliness: 3.0 / 5
Friendliness: 3.0 / 5
Value for Cost: 3.0 / 5
Care Services: 3.0 / 5
Activities: 3.0 / 5
Staff: 3.0 / 5
Meals & Dining: 3.0 / 5

★★★★★

Critical

Improvements needed, keep looking if you have private funds

Consider it for Medicaid funded, but if someone has private funds look elsewhere. Food - Just not very good. For example at dinner (evening meal) they serve soup and sandwiches. Activities - No outings with transportation despite saying that on tour. Also their communication, med management and health management is a chaotic mess. Impact examples are: • Not sending records to specialist for appointment resulting in waste of time and money for that visit. • Giving my mother someone else's meds (at least twice)…

Verified ReviewFamily/friendAssisted Living

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Cleanliness: 3.0 / 5
Friendliness: 3.0 / 5
Value for Cost: 3.0 / 5
Care Services: 3.0 / 5
Activities: 3.0 / 5
Staff: 3.0 / 5
Meals & Dining: 3.0 / 5

★★★★★

Positive

Positive experience

They are lovely people, hard working, caring, kind, and understanding. As far as the food goes, all comments seem to circle around how hot or cold it is.

Verified ReviewFamily/friendAssisted Living

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Cleanliness: 5.0 / 5
Friendliness: 5.0 / 5
Value for Cost: 5.0 / 5
Care Services: 4.0 / 5
Staff: 5.0 / 5
Meals & Dining: 3.0 / 5

★★★★★

Positive

Great Staff, Wonderful Facility, Would Recommend

It's been great! The staff are wonderful. Everyone is helpful and compassionate. They were the only facility in the area that offers an ALP for if my Aunt's finances are such that she needs to such to Medicaid. Big plus and draw with that feature.

Verified ReviewFamily/friendAssisted Living

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Cleanliness: 5.0 / 5
Friendliness: 5.0 / 5
Value for Cost: 4.0 / 5
Care Services: 4.0 / 5
Activities: 5.0 / 5
Staff: 4.0 / 5
Meals & Dining: 4.0 / 5

★★★★★

Positive

Thank you [name removed] at the Promenade

My mom just became a resident of the Promenade at University Place in their new Alzheimer s unit and I was impressed with the compassion shown by [name removed] as we went through the intake process. She truly cares for all the residents and goes out of her way to make sure they are happy with their surroundings. Odette treated us like family!

Family/friendMemory Care

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Cleanliness: 4.5 / 5
Friendliness: 4.5 / 5
Value for Cost: 4.5 / 5
Care Services: 4.5 / 5
Activities: 4.5 / 5

★★★★★

Positive

Wonderful facility

My aunt, [name removed], has lived in the facility for two years. I spent two days with her when she first moved in and was so impressed with the friendliness of the staff and their attention to her needs. I ate delicious chef prepared meals and participated in their exercises and activities. The first day she was determined that she was not going to get up for breakfast but the second day she was there and ready for activities after eating and has been actively involved ever since. Since the unfortunate quarantine…

Family/friendMemory Care

See category ratings

Cleanliness: 5.0 / 5
Friendliness: 5.0 / 5
Value for Cost: 5.0 / 5
Care Services: 5.0 / 5
Activities: 5.0 / 5

Verified overview

What we know from public sources

Care options: Assisted Living, Independent Living, Memory Care
Operator: Promenade Senior Living
Public price status: Not publicly found
Last source check: August 7, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

Professional Chef
Gluten-free
Vegan
Low / No Sodium
International Cuisine
Vegetarian
Special Dining Programs
Guest Meals
Room Service
No Sugar
Meals Provided
Restaurant Style Dining
Private Dining Room

Health & wellness

Memory Care
Incontinence Care
Staffing & Ancillary Services
Non-Ambulatory Care

Services & convenience

Beautician
Housekeeping
Laundry Service / Drycleaning
English
Transportation at Cost
Uncovered Parking
Resident Parking Available
Property Convenient to Public Transit

Activities & engagement

Holiday Parties
Bridge Club
Other Religious Services
Jewish Services
Walking Club
Devotional Activities On-Site
Yoga / Chair Yoga
Book Club
Karaoke
Live Dance or Theater Performances
Current Events Club
Art Classes
Day Trips and Outings
Educational Speakers / Life Long Learning
Men's Club
Cards / Pinochle Club
Cooking Club
Birthday Parties
Stretching Classes
BBQs or Picnics
Christian Services
Activities On-site
Happy Hour
Dances
Wine Tasting
Catholic Services
Wii Bowling
Bible Study Group
Quilting or Sewing Club
Pet-focused Programs
Cooking Classes
Protestant Services
Gardening Club
Trivia Games
Live Musical Performances
Brain fitness / Dakim
Community Service Programs
Tai Chi
Visiting Rabbi
Community Service Organizations
Light Therapy Programs
Sensory-based Programs
Resident Band or Musicians
Live Well Programs
Reminiscence Programs
Visiting Chaplain or Priest
Activities Off-site
Devotional Activities Offsite

Outdoor spaces

Piano or Organ
Game Room
Outdoor Common Areas
TV Lounge
Meeting Room
Indoor Common Areas
Main Street Shops
Beauty Salon
Outside Patio
Library
Private Bath
Barber Shop
Computer or Media Center
Raised Garden Beds
Movie or Theater Room
Arts and Crafts Center
Billiards Lounge

Apartment & room features

Kitchenette
Wheelchair Accessible Showers
Garden View
Wi-Fi/high-speed internet
Cable or Satellite TV
Respite or Short Term Stays Offered
Handicap Accessible
Air Conditioned
Ground Floor Units

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 7, 2026.

Questions to confirm with the community

Additional care fees: Not publicly disclosed
Move-in fee: Not publicly disclosed
Exact unit availability: Confirmation required

Promenade at University Place

About Promenade at University Place

1.5 out of 5 from 7 reviews

Recommend elsewhere if possible

Improvements needed, keep looking if you have private funds

Positive experience

Great Staff, Wonderful Facility, Would Recommend

Thank you [name removed] at the Promenade

Wonderful facility

What we know from public sources

Amenities and services

Meals & dining

Health & wellness

Services & convenience

Activities & engagement

Outdoor spaces

Apartment & room features

Inspection and quality records

Questions to confirm with the community

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