Serenity House Assisted Living Portland Drive

Exceptional care

The ratio of staff to residents is the best I'd found! As for the staff personally, they have been and are the sweetest, most dedicated, and hardworking group of people I've been around. They are welcoming and quick to attend to their people. I can't say enough about them. I'm so thankful I found Serenity House! As far as I'm concerned, Serenity Houses are the oponly way to go for loved ones that need care. It has more of a home feel than large facilities.

Pleasantly surprised by this facility, the staff, the size, the family-like atmosphere. For the right individual who does well in a smaller setting, this could be a perfect fit. The cost is lower than the larger facilities, the care likely more direct and probably a better setting for those with dementia, who would see the same faces every day.

Response from the community

Thanks so much for your review.

October 29, 2021

Extremely Fabulous Experience

It has been an extremely fabulous experience. I feel like a lot of weight is lifted from my shoulders because I know my mom is in good care. It's just a really good place. I had a bad experience with her last place and Serenity House is nothing like that. I have a lot of peace of mind and I'm glad she is there.

Response from the community

Thank you so much for providing your review. We are happy to provide assisted living services for your mother. Mike Zislis

August 25, 2015

They did a fine job while we were there.

They did a fine job while we were there. There were no concerns over the staff or the cleanliness or anything else. We had hospice there, and our stay wasn't very long, but the community was fine, we didn't have any issues.

Response from the community

Thank you for providing your review. Best wishes. Mike Zislis

August 25, 2015

My happy 100-year-old mother

My 100-year-old mother has lived in the Serenity House on Portland Drive for almost a year. She receives individualized attention to all aspects of her life. For example, her medications are regularly and accurately dispensed according to her doctor's orders, her nutritional needs are met appetizingly and there are friendly and compassionate people with whom to socialize. Her personal needs are met with warmth, care and tenderness. Her bedding is changed and laundry is washed at regular intervals or when there is a…

Response from the community

Thank you for taking the time to provide your review. It is an honor and privilege that you have allowed us to provide assisted living care for your mother.

July 16, 2014

I will write this review but do not w...

I will write this review but do not want my name attached. First of all, my mother is 95 years old and has many serious issues so she requires a lot of extra attention. She is at the Serenity House located at 5286 W Portland Dr., Littleton, Co. I am not familiar with any of the other locations. She is heavily medicated so does not participate in any of the activities the caregivers plan for the residents. The monthly rent is $4,200 which I think is too high. There are seven or eight residents at this location. The…

Response from the community

Dear Family Member, Thank you so much for providing your review. I wanted to first let you know that we welcome all feedback and that we want you to feel comfortable calling us any time to discuss any issues or to make any requests. We are licensed for 8 residents and as such we have identified the 95 year old female who's monthly rent is $4,200, so we are able to address the issues in a concrete fashion. Medications are prescribed by her physician. Due to her chronic neuralgic pain, she is taking strong pain meds. She has reported that her pain has increased and as a result, she has requested her physician to increase her pain medications. These medications can cause drowsiness and can subsequently reduce her interest in social activities. She feels that these medications are needed and does not want to reduce them. We will be in touch to suggest that you discuss the issue with the resident and her physician. There are 4 bathrooms for the 8 residents. They are all functional. The resident reported during an interview today that on occasion, she walks to the bathroom closest to her bedroom and it is occupied. We have instructed her to press her call button so staff can walk her to one of the other bathrooms as she is visually impaired and is confused as to their location. We will monitor this. The resident prefers to be as independent as possible. She stated today that she gets the help she needs. In spite of this report, we have instructed staff to now verbally check in with her every 2 hours to see if they can be of any assistance. We have reminded staff to speak slowly and to insure that the resident understands what is being said. The resident states that she likes the food and has no special requests. When asked if the home is noisy, she said no. Staff assist residents as necessary with all activities of daily living. We do not require special orders to assist in this way. Our staff routinely assist all residents with support stockings and continue to assist this resident with her support stockings. We routinely assist residents with dressing. This resident denies the need for assistance in dressing. We will monitor this. We will reach out to you and encourage a team meeting with the resident the next time you are in town in order to achieve a better consensus. Thanks again for allowing us to provide care for your family member.

July 8, 2014