Southwest Commons by New Perspective

Hi, Thank you so much for taking the time to share your experience with us. We’re deeply sorry to hear about your father’s passing and want to extend our heartfelt condolences to you and your family. We truly appreciate your kind words about our team — especially the medication staff, our communication efforts, and the holiday celebration. It means a lot to know that your dad was able to enjoy the activities and outings during his time with us, and that your family felt welcomed and supported. We also want to sincerely apologize for the areas where we fell short. Your feedback regarding communication with the nursing team and the misdirected phone calls is taken very seriously. We’re committed to providing respectful and attentive care to both residents and families, and your comments help us identify where we need to do better. Thank you again for your recommendation, and for allowing us the opportunity to care for your dad, even for a short time. If there’s ever anything more you’d like to share, we’d welcome the chance to speak with you directly at info@npseniorliving.com

We are truly sorry for the loss of your mother and extend our sincere condolences. It’s clear from your review that your experience fell short of the standard of care and dignity we promise our residents and their families. While your initial decision to choose us was based on positive referrals and expectations of excellent care, we acknowledge that we did not consistently meet your expectations during your mother’s stay. Assisted living communities are intended to provide support with daily tasks and enhance residents’ quality of life, and we understand your frustration and disappointment with the gaps you described. We are taking your feedback regarding oversight, communication, and follow-up very seriously. Your experience highlights important areas for improvement, especially in clearly communicating care capabilities and ensuring consistent support for residents with evolving needs. If you are open to further discussion, please reach out to us at info@npseniorliving.com.

We extend our gratitude for your positive review! It brings us joy to hear that your experience at our community was a positive one. Your comments will be happily shared with our team!

Susan, thank you for your review! We are delighted to hear that your loved one is enjoying their time at SouthWest Commons.

HI Sue, We are delighted to hear that our team has been a source of support during your time at New Perspective. Thank you for sharing this with us!

Your review is truly motivating and helps us maintain high-quality care. If there's anything else we can assist you with, please don't hesitate to let us know. We are here to help!